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Ethernet Controller still can't fix after 2 days of tech support


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#1
jenn0808

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Hours of attempts, to no avail . . .

Running Windows xp on an hp pavilion a336n. Lost connection to internet during a storm yesterday.

Wired connection -- straight from cable modem to ethernet port.

Device manager shows ethernet controller not working, and attempts to reinstall drivers have failed.

Please help? :whistling:

Thanks,
jenn0808

Edited by jenn0808, 06 August 2007 - 06:52 PM.

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#2
Retired Tech

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What errors do you get

Which drivers are you re-installing
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#3
jenn0808

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In device manager, the "other devices" has "ethernet controller" listed with an exclamation point on it.

Right click --> Properties -- Devices Status states "this device is not configured correctly. code 1. To reinstall the drivers for this device, click reinstall driver."

So, I do that, and it can't find it on my machine. So I found the driver and downloaded it to my flash drive, unzipped it to my desktop on the non-working pc and tried to install, but it says that the driver is not found.
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#4
jenn0808

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From searching online to see what brand the ethernet controller is for this brand of pc, I found the driver on the realtek site.
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#5
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If you click the + next to network adapters, does it have a make and model, and any marks?
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#6
jenn0808

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Network adapters -- says, "Realtek RTL8139/810x Family Fast Ethernet NIC" -- and device status is that "this device is working properly."
Right under that is the Other devices, "ethernet controller" -- and it has the question mark on it with a yellow exlamation point on it. No brand names or model.
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#7
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Have you got a link to the file you downloaded?
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#8
jenn0808

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http://www.realtek.c...p;GetDown=false

I tried this first one: Auto installation program (support WinXP 64/Win98SE/WinME/Win2K/WinXP ver.673))(Submission ID: 1257464)
And
this one: WinXP 64 and WinXP Driver
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#9
jenn0808

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I may not have done that right, but here's what I did --

Downloaded to flash drive on this working laptop.
Moved flash drive to non-working desktop, and unzipped files off the flash drive onto a folder on the desktop.
Through device manager -- selected ethernet controller.
Right clicked on that, chose properties, then driver tab.
Clicked update driver, which launched the update wizard.
Said, no, don't look on the damned internet because clearly I can't connect to the internet. (LOL)
Clicked next to continue.

Selected "Install from a specific location"
Navigated to the location on my desktop . . .
Clicked next . . . and then the wizard said "cannot intall this hardware because the wizard cannot find the necessary software."

So, am I using the wrong driver? Installing wrong? Completely flipping insane????

I only know enough to be dangerous.
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#10
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Open the folder, double click setup.exe
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#11
jenn0808

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Okay, did that and it went through the install and said it completed.

Device manager still shows the question mark.

Should I restart?
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#12
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Yes

Did the storm shut the PC off?
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#13
jenn0808

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Power outage turned off power for about 10 seconds, then everything came back up.

I'm restarting now.
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#14
jenn0808

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It just came back up, Keith, with the Found New Hardware Wizard, which I've been through many many times now with the same result . . . it doesn't find the driver.

All it says is "Ethernet Controller" . . . could I be using the wrong driver??? I would think it would give me a brand name or something!

I am so frustrated by this.

Edited by jenn0808, 05 August 2007 - 11:10 PM.

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#15
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Click next, if it asks for drivers, point it to the setup.exe

Or it may say your hardware is installed and ready for use after a bit
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