can't find the driver
Ethernet Controller still can't fix after 2 days of tech support
Started by
jenn0808
, Aug 05 2007 09:59 PM
#16
Posted 05 August 2007 - 11:13 PM
can't find the driver
#17
Posted 05 August 2007 - 11:19 PM
In device manager, right click the ethernet controller, click uninstall, confirm, restart the PC
Does it list the make and model in device manager
Which make and model PC
Does it list the make and model in device manager
Which make and model PC
#18
Posted 05 August 2007 - 11:21 PM
Okay, uninstalled, and restarting now.
PC is HP Pavilion a336n
PC is HP Pavilion a336n
#19
Posted 05 August 2007 - 11:22 PM
And, we're restarted now, and I'm seeing the Found New Hardware Wizard again. Should I go through that again?
#20
Posted 05 August 2007 - 11:26 PM
Click next and let it install, don't point it to the set up file
#21
Posted 05 August 2007 - 11:28 PM
Done.
Same result.
Cannot install the hardware because it can't find the software.
Same result.
Cannot install the hardware because it can't find the software.
#22
Posted 05 August 2007 - 11:31 PM
Earlier today I tried the downloads on this site too . . .
http://h10025.www1.h...r...635&lang=en
Under Original Drivers -- Fall 2003 Original Network Adapter Driver Collection.
Didn't help.
http://h10025.www1.h...r...635&lang=en
Under Original Drivers -- Fall 2003 Original Network Adapter Driver Collection.
Didn't help.
#23
Posted 05 August 2007 - 11:34 PM
Found this
http://h10025.www1.h...n...624&lang=en
Though their online chat will probably be quicker
http://ipgweb.cce.hp...t...ng=en&cc=us
http://h10025.www1.h...n...624&lang=en
Though their online chat will probably be quicker
http://ipgweb.cce.hp...t...ng=en&cc=us
#24
Posted 05 August 2007 - 11:37 PM
Thanks for the article. I'll try that, and if all else fails I'll do the chat.
I appreciate your attempts. Will report back on the fix and outcome . . . eventually!
I'm in U.S. and should be in bed!
I appreciate your attempts. Will report back on the fix and outcome . . . eventually!
I'm in U.S. and should be in bed!
#25
Posted 05 August 2007 - 11:40 PM
I would start with the chat
#26
Posted 05 August 2007 - 11:42 PM
I on with them now . . . I've not been loving their tech support in the past, but that's just me!
Thanks for your help, I'll let you know how it turns out!
Thanks for your help, I'll let you know how it turns out!
#27
Posted 05 August 2007 - 11:46 PM
Hope it goes well
#28
Posted 06 August 2007 - 06:24 PM
After an hour and a half with HP Tech Support, I was disconnected.
Now -- I have reinstalled chipset drivers, rebooted, reinstalled ethernet controller driver, rebooted. . . . same result . . . cannot install hardware because the drivers are "missing."
Any further suggestions, anyone?
Edited to add ---
Well, finally found a fix . . . reinstall of Windows XP has fixed the issues, and all shows correctly in device manager.
Don't know why it wouldn't install my drivers, but the XP reinstall worked. (This is how I only know enough to be dangerous!)
Now, if I can just get my router pulled back into the network correctly so I can run my wireless laptop from upstairs!
Now -- I have reinstalled chipset drivers, rebooted, reinstalled ethernet controller driver, rebooted. . . . same result . . . cannot install hardware because the drivers are "missing."
Any further suggestions, anyone?
Edited to add ---
Well, finally found a fix . . . reinstall of Windows XP has fixed the issues, and all shows correctly in device manager.
Don't know why it wouldn't install my drivers, but the XP reinstall worked. (This is how I only know enough to be dangerous!)
Now, if I can just get my router pulled back into the network correctly so I can run my wireless laptop from upstairs!
Edited by jenn0808, 06 August 2007 - 09:40 PM.
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