[jenn0808]

same result

can't find the driver

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In device manager, right click the ethernet controller, click uninstall, confirm, restart the PC

Does it list the make and model in device manager

Which make and model PC

[Retired Tech]

In device manager, right click the ethernet controller, click uninstall, confirm, restart the PC

Does it list the make and model in device manager

Which make and model PC

[jenn0808]

Okay, uninstalled, and restarting now.

PC is HP Pavilion a336n

[jenn0808]

And, we're restarted now, and I'm seeing the Found New Hardware Wizard again. Should I go through that again?

[Retired Tech]

Click next and let it install, don't point it to the set up file

[jenn0808]

Done.

Same result.

Cannot install the hardware because it can't find the software.

[jenn0808]

Earlier today I tried the downloads on this site too . . .

http://h10025.www1.h...r...635&lang=en


Under Original Drivers -- Fall 2003 Original Network Adapter Driver Collection.

Didn't help.

[Retired Tech]

Found this

http://h10025.www1.h...n...624&lang=en

Though their online chat will probably be quicker

http://ipgweb.cce.hp...t...ng=en&cc=us

[jenn0808]

Thanks for the article. I'll try that, and if all else fails I'll do the chat.

I appreciate your attempts. Will report back on the fix and outcome . . . eventually!

I'm in U.S. and should be in bed!

[Retired Tech]

I would start with the chat

[jenn0808]

I on with them now . . . I've not been loving their tech support in the past, but that's just me!

Thanks for your help, I'll let you know how it turns out!

[Retired Tech]

Hope it goes well

[jenn0808]

After an hour and a half with HP Tech Support, I was disconnected.

Now -- I have reinstalled chipset drivers, rebooted, reinstalled ethernet controller driver, rebooted. . . . same result . . . cannot install hardware because the drivers are "missing."

Any further suggestions, anyone?

Edited to add ---

Well, finally found a fix . . . reinstall of Windows XP has fixed the issues, and all shows correctly in device manager.

Don't know why it wouldn't install my drivers, but the XP reinstall worked. (This is how I only know enough to be dangerous!)

Now, if I can just get my router pulled back into the network correctly so I can run my wireless laptop from upstairs!

Edited by jenn0808, 06 August 2007 - 09:40 PM.