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Program being blocked?

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My mom is trying to open Roxio Easy Media Creator 9. I have the same program installed on my computer. But anyways, she installs the program, and she is able to open and run the program for a little bit. But then she goes to open it again, and the program won't open. You can do ctrl, alt, del and go to the Process tab and you can see it going into the list. But the moment it gets into the list, it is gone and nothing happens. Is there anything that could prevent it from opening like it should?
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you can go into control panel, admin tools and look at event manager. Under applications see if there is any corresponding entries. This might help us troubleshoot the problem.

You can also check to see if there are any patches or updates for the application that need to be installed.

You might try uninstalling and reinstalling the app to see if that helps.
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