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Sound card disappeared! No sound! HP Media Center m490n. My sound card has disappeared...please help!

#1 tashie

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  • Posts: 17
  • Joined: 29-October 05

Posted 11 August 2007 - 11:14 AM

Please help...

My sound card has disappeared. I have tried a restore point, but that has not worked. I have an HP media center m490n. I think it was an audigy soundblaster 2 card. Here is my HJT, if that helps. Thank you!!!:

[attachment=15328:Logfile_...kThis_v1.doc]

#2 Retired Tech

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  • Posts: 20,563
  • Joined: 08-January 05

Posted 11 August 2007 - 09:07 PM

Can you confirm which sound card you have

Items in blue which are underlined are clickable to give more information about the process

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on the right for multimedia / audio adapter

Look at the manufacturer’s site for the suitable drivers for your Operating System

If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything

#3 tashie

  • Group: Member
  • Posts: 17
  • Joined: 29-October 05

Posted 11 August 2007 - 10:32 PM

Hey Keith,

Thanks for responding! My sound card is a Creative SB Audigy 2. I appreciate any help that you can give me.

#4 Retired Tech

  • Group: Retired Staff
  • Posts: 20,563
  • Joined: 08-January 05

Posted 11 August 2007 - 10:38 PM

You need to turn the pop up blocker off, choose your region, tick to accept

AutoUpdate automatically detects Creative products and software installed on your PC and determines whether your PC contains the latest versions of Creative software and drivers. When updates are available, AutoUpdate will provide you with a listing of essential, critical, and recommended updates to download and install on your PC.

Creative AutoUpdate uses a small, downloadable, 300KB module. This module is an ActiveX control that runs only this specific task. It will not self-activate in the future unless you initiate the Creative Software AutoUpdate program, in which case the same file will be used again without having to download it again. If you wish, you can delete the file once the AutoUpdate process is complete. Simply locate the program file "Creative Software AutoUpdate" from the Internet Explorer. From the Tools menu in Internet Explorer, choose Internet Options, then select Settings under Temporary Internet Files. A list should appear. Choose Creative Software AutoUpdate and press Delete..

http://www.creative.com/language.asp?sDest...ownloads/su.asp

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