The connection will drop at random times during the day, and then come back on, but sometimes for only a few minutes. My mom thinks it's a hacker jacking our connection, but I can't be sure. It's frustrating my parents, because we have a Video on Demand service hooked up to the router, so no television.
We called our ISP and they said that there was no problem with our connection at their end, so we told them to come over here, and check it out. They checked the cables, and said that everything was alright, so they were no help at all. Resetting the router, and modem haven't helped. I've also done a virus scan and adware & spyware scan, but that didn't really change anything. I've come to you guys for help, because I've been surfing the forums, and saw that you've helped a ton of other people with their connections as well. Please help.
We're using a Motorola SB5101 SURFboard Cable Modem, and a Belkin F5D5231-4. The homepage for my router has a security log, so that might help.
I'm running Windows XP Home Edition, SP2.
Anything else I need to post, please say so. :]