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Will not load at all

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My brothers computer will not load :S, ive tryed going into safe mode and everything on that list and it basilcy does something and restarts :S, will i have to basilcy wipe the hole computer because my brother has got files on his computer he would not like to lose if possible.

thank you
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Neil Jones

Neil Jones

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Restart the computer and keep pressing F8. On the menu, choose the option "Do not restart on system failure" or similiar text. When Windows falls over it should give you a blue screen with a Stop Code and the actual error message. Put them as a reply but don't copy the entire text. We only need the bit in capital letters top left and the Stop Code.
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