[072707]

I am using the Wireless Ovation U720 USB modem, by Novatel Wireless. Yesterday I upgraded the "Sprint Connection Manager" software that I use with the U720 to version 3.09.013 Immediately after the upgrade the computer started to "crash" upon entry into "standby".

What I mean by "crash" is that the computer appears to go into a normal standby, but refuses to come out of it; I had to "hard shutdown" and, then, turn the computer back on.

I tried 2 things:
1) End the process associated with Sprint Connection Manager/U720. This did not resolve the issue.

2) I turned off the computer, unplugged the U720, and restarted my computer. With the U720 unplugged prior to a restart the computer successfully entered and came out of "standby".

It appears that the U720/U720 driver does not support computer "standby" or "hibernate".

Would anyone happen to know of a fix for this issue?

I probably will not encounter anyone on this forum who uses this device, but I figured that was no reason not to ask. Has a "fix" for this been issued? If so, where can I download it?

I guess I could uninstall the new software and reinstall the software that never manifested this issue, but I am not so sure that would resolve the issue now that the "firmware" has been upgraded by the new software install.

Of course I have disabled "standby" at this point because there is no sense in letting my computer descend into a "standby" that I know it can not recover normally from.

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What follows is more of a rant than anything, I guess; so you can safely ignore it.
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I contacted Novatel support with a description of the problem and request for a fix, but I am doubtful that they will respond.

If they do respond they will probably refer me to Sprint. In my own experience/opinion I am more likely to get a visit down my chimney from Santa Claus than to get any meaningful help from Sprint. More than likely, would never get out of hold.

This is what I can never get people to understand about my hesitation to upgrade/update anything computer software related. Too many times I have ended up with this type of situtation after upgrading.

The first thing I usually do with new software installs, especially when they are associated with hardware, is turn off the automatic update and remind myself never to update. I definitely should have never bypassed this advice when it comes to updating "Sprint Connection Manager".

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I feel your frustration. I learned a while back never to update any software/firmware just because it's available. First ascertain if possible what benefits the update offers, what problems it claims to fix etc. and if none of what it offers applies to you, don't update. Especially if the device or application in question is working quite well as it is as far as your concerned.

While a firmware upgrade is usually non-reversible, your standby problem is more likely to be caused by the connection-manager or driver you updated at the same time, so re-installing the old connection-manager/driver would likely cure it, putting you back where you were before the update was performed.

[pip22]

I feel your frustration. I learned a while back never to update any software/firmware just because it's available. First ascertain if possible what benefits the update offers, what problems it claims to fix etc. and if none of what it offers applies to you, don't update. Especially if the device or application in question is working quite well as it is as far as your concerned.

While a firmware upgrade is usually non-reversible, your standby problem is more likely to be caused by the connection-manager or driver you updated at the same time, so re-installing the old connection-manager/driver would likely cure it, putting you back where you were before the update was performed.