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Mozilla Firefox crashed.


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#1
StevenAment

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Hello everyone, here's the story..........

My comp is set up for automatic updates so sometime last night my comp updated itself and restarted to install the updates. I woke up around 3 am to the sound of my computer running Chkdsk. The problem is my computer has something wrong with it (a whole other issue I would rather not discuss) and Chkdsk will run for 2 days if let to go. Anyway, I turned my computer off and turned it back on when I awoke a few hours later. Everything was fine until I tried to run Firefox and I was hit with "softokn3.dll is corrupt or damaged" "please try to re-install". I tried to re-install Firefox, but when I do I get the corrupted message again. Any ideas as to what my problem might be. I'm using Opera right now because I refuse to use IE and I want my Mozilla back! Thanks for your time guys.

Steve
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#2
Major Payne

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softokn3.dll is a component of Thunderbird. See if you can DL it here and install it:

softokn3.dll

Or, unstall both FF and Thunderbird.

Ron
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#3
StevenAment

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Thanks for the help Ron.

Ok, I do not have Thunderbird installed on my computer and it wouldn't let me uninstall Firefox so I tried to manually remove it from my hd. As I'm deleting files it wouldn't let me delete other files in the Mozilla folder because they were corrupt and unreadable. I also noticed that I have some files in there which have .chk as their extension and are labeled as "Recovered File Fragments" Any help would be appreciated.

Steve
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#4
Johanna

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Before you began to delete files you suspected belonged to Mozilla, you could have tried to uninstall FF in safe mode. Try a system restore to before the updates, then try reinstalling FF after you uninstall it via add/remove in the cntrol panel. Do you have your XP disk? You may need to run a system file check if auto updates inspired a impromptu checkdisk from XP.
Johanna
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#5
StevenAment

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Thanks Johanna,

I do not have a system restore point on my comp. Also, I was just trying to delete files from the Mozilla folder. Are these files being shared with other programs? As for the add/remove........I looked into that yet, neither Firefox or Thunderbird appear on that list. Should I just try the uninstall in safe mode or do you have another option since I clumsily tried to manually delete it?

Steve
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#6
hary

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You should find instructions HERE to remove and reinstall.

I would use CCleaner to remove left over files and check registry for issues, before installing a new FF.
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#7
StevenAment

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Thanks hary, I'll try that out and see what happens.
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