Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Knowledgebase/Support Ticket Script Recommendations...


  • Please log in to reply

#1
Sneakr

Sneakr

    New Member

  • Member
  • Pip
  • 7 posts
Are there any designers, site owners, etc. that have implemented a knowledgebase into their site that can recommend a good script? Doesn't have to be free, but just one that is robust and easy to work with. Also, one that allows for sections to be marked as 'private' so only certain members can have access to the resources in those sections.

Thanks in advance!
  • 0

Advertisements


#2
Major Payne

Major Payne

    Retired Staff

  • Retired Staff
  • 5,307 posts
Depending on your Hosting Package you should have a built in database to use: MySQL.

There are several ways to set up folders/files for password access or you can use some of these tools at http://pcwin.com/sof...ect/index-1.htm..

I would look thoroughly through the hosting service's knowledge database or Control panel for tools to set up a Member Sign In for your folders/files.

Ron
  • 0

#3
Sneakr

Sneakr

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
I guess I should have been more detailed, I meant along the lines of an actual support ticket/knowledgebase package.

Similar to this one: http://www.knowledge...t.com/phpkb.php

But I'd like knowledgebase AND support ticket.

Found http://www.helpdeskpilot.com, anyone used this on a site?

Edited by Sneakr, 16 August 2007 - 04:26 PM.

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP