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sysai


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#1
fourfourtwo

fourfourtwo

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on a regular basis i have to wait around for a page to download from internet even though i have broadband. i have tried ctrl+alt+del and i get " sysai not responding"
i click on end task and everything starts downloading. so my question is - what is sysai and how can i stop the not responding message from interfering with my internet. thanks for any help anyone can give me.
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#2
admin

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Hi fourfourtwo, and welcome to Geeks to Go! <_<

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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#3
fourfourtwo

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Logfile of HijackThis v1.97.7
Scan saved at 20:56:16, on 28/05/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.51 SP2 (5.51.4807.2300)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\SYSTEM\WEBCHECK.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\TWAIN_32\1200 UB\WATCH.EXE
C:\LOTUS\ORGANIZE\EASYCLIP.EXE
C:\LOTUS\REGISTER\REMIND32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\NMAIN.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\MY DOCUMENTS\JOE\MUSIC\HIJACKTHIS.EXE
C:\PROGRAM FILES\SYSAI\SYSAI.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.sma...earch/?new-hkcu
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.supanet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default-homep...rt.cgi?new-hklm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.sma...earch/?new-hklm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.supanet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by supanet.com
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} - C:\PROGRAM FILES\DAP\DAPBHO.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - (no file)
O2 - BHO: LBBHO - {EFD84954-6B46-42f4-81F3-94CE9A77052D} - C:\WINDOWS\LBBHO.DLL
O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\PROGRAM FILES\SYSAI\APROPOSPLUGIN.DLL
O2 - BHO: (no name) - {D8228251-5666-76A9-3053-E75DD591E582} - C:\PROGRAM FILES\ADMIN WINDOW PLATFORM\DALE BIAS.DLL
O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINDOWS\SYSTEM\BRIDGE.DLL
O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - C:\WINDOWS\2_0_1browserhelper2.dll
O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - C:\PROGRAM FILES\DAP\DAPIEBAR.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - (no file)
O3 - Toolbar: Rule Move Vc - {6AD1C44A-B6D2-3CA3-C1F5-011A86C85FB1} - C:\PROGRAM FILES\ADMIN WINDOW PLATFORM\DALE BIAS.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NPROTECT] c:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [stcinstaller] c:\installer\id53.exe
O4 - HKLM\..\Run: [systray] C:\WINDOWS\SYSTEM\A.EXE
O4 - HKLM\..\RunServices: [NPROTECT] c:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] c:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - HKCU\..\Run: [System Update] C:\WINDOWS\System\webcheck.exe
O4 - Startup: Watch.lnk = C:\WINDOWS\Twain_32\1200 UB\WATCH.exe
O4 - Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Startup: Lotus Organizer EasyClip.lnk = C:\lotus\organize\easyclip.exe
O4 - Startup: Lotus SmartSuite Release 9 Registration.lnk = C:\lotus\register\remind32.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O9 - Extra button: Run DAP (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.supanet.com/
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...8091.5212384259
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#4
Smokey

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Your computer has a number of spyware programs that we need to remove. For more info on spyware see the Spyware FAQ link in my signature.

Let's start with a few free programs:
CWShredder is the first to run. Here's why: If a CoolWebSearch variant is indeed running on your system, it may actually prevent you from running spyware scans. It is smart enough to detect efforts to detect it, and stop them. Download CWShredder to your desktop or other location. Close all browser windows, double click the CWShredder icon to run, then click the Fix -> button. When finished, reboot and run Spybot Search & Destroy.

Spybot Search & Destroy Download and install. Start Spybot S&D using the "Spybot-S&D (easy mode)" link from your Start menu . Click the Search for updates button, if any are found then click the Download Updates button. After all updates are downloaded, click the Check for problems button. When the scan is complete, place a check next to anything marked in red, then click the Fix selected problems button. You may need to run Spybot S&D multiple times to remove all infections.

Ad-aware Open Ad-Aware and use the Check for updates now link. Download and accept the latest reference file. When finished click the Start button. When done scanning, the Abort button will change to Next. Click the Next button. Right-click in the Scanning Results window and click "Select all objects". Then click the "Next" button and confirm that you want to delete the selected entries.

When finished, Reboot your computer. Finally, reply to this post with a new HiJackThis log so we can look for any nasties that may have been missed. <_<

CLICK HERE to download CWShredder
CLICK HERE to download Spybot S&D
CLICK HERE to download Ad-aware
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#5
fourfourtwo

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Logfile of HijackThis v1.97.7
Scan saved at 12:20:10, on 29/05/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.51 SP2 (5.51.4807.2300)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\SYSTEM\WEBCHECK.EXE
C:\WINDOWS\TWAIN_32\1200 UB\WATCH.EXE
C:\LOTUS\ORGANIZE\EASYCLIP.EXE
C:\LOTUS\REGISTER\REMIND32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\MY DOCUMENTS\JOE\MUSIC\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.supanet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.supanet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by supanet.com
R3 - Default URLSearchHook is missing
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - (no file)
O3 - Toolbar: (no name) - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - (no file)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - (no file)
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NPROTECT] c:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [NPROTECT] c:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] c:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - HKCU\..\Run: [System Update] C:\WINDOWS\System\webcheck.exe
O4 - Startup: Watch.lnk = C:\WINDOWS\Twain_32\1200 UB\WATCH.exe
O4 - Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Startup: Lotus Organizer EasyClip.lnk = C:\lotus\organize\easyclip.exe
O4 - Startup: Lotus SmartSuite Release 9 Registration.lnk = C:\lotus\register\remind32.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O14 - IERESET.INF: START_PAGE_URL=http://www.supanet.com/
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...8091.5212384259
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#6
ditto

ditto

    - i pwn n00bs -

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Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked

R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - (no file)
O3 - Toolbar: (no name) - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - (no file)
O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - (no file)

Reboot

go here for a free trojan scan
http://www.moosoft.com

im not sure about this file but one of the other mods will address it.
C:\WINDOWS\System\webcheck.exe

please post a new log after your run the trojan scan.

ditto
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#7
fourfourtwo

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Logfile of HijackThis v1.97.7
Scan saved at 16:24:46, on 29/05/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.51 SP2 (5.51.4807.2300)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\SYSTEM\WEBCHECK.EXE
C:\WINDOWS\TWAIN_32\1200 UB\WATCH.EXE
C:\LOTUS\ORGANIZE\EASYCLIP.EXE
C:\LOTUS\REGISTER\REMIND32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\THE CLEANER\TCA.EXE
C:\PROGRAM FILES\THE CLEANER\TCM.EXE
C:\MY DOCUMENTS\JOE\MUSIC\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.supanet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.supanet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by supanet.com
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NPROTECT] c:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [tcactive] C:\PROGRAM FILES\THE CLEANER\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\PROGRAM FILES\THE CLEANER\tcm.exe
O4 - HKLM\..\RunServices: [NPROTECT] c:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] c:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - HKCU\..\Run: [System Update] C:\WINDOWS\System\webcheck.exe
O4 - Startup: Watch.lnk = C:\WINDOWS\Twain_32\1200 UB\WATCH.exe
O4 - Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Startup: Lotus Organizer EasyClip.lnk = C:\lotus\organize\easyclip.exe
O4 - Startup: Lotus SmartSuite Release 9 Registration.lnk = C:\lotus\register\remind32.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O14 - IERESET.INF: START_PAGE_URL=http://www.supanet.com/
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...8091.5212384259
  • 0

#8
ditto

ditto

    - i pwn n00bs -

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Congratulations! Your system is CLEAN <_<

Sysai.exe is an adware program

If everything seems to be working okay you can delete the Hijack This folder in a couple weeks.

How do you prevent spyware from being installed again? We strongly recommend installing SpywareBlaster (it's free for personal use).

Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.
Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
Restrict the actions of potentially dangerous sites in Internet Explorer.
Consumes no system resources.

Download, run, check for updates, download updates, select all, protect against checked. All done. Check for updates every couple of weeks. If you have any errors running the program like a missing file see the link at the bottom of the javacool page.
Link to SpywareBlaster: http://www.javacools...areblaster.html

It's also very important to keep your system up to date to avoid unnecessary security risks. Click Here to make sure that you have the latest patches for Windows.
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#9
fourfourtwo

fourfourtwo

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thats great ! thanks for all your help
i'll definately know where to go in future and i'll be sure to spread the word also.
by the way the one i downloaded from javacool was spywareblaster 3.1 from webattack.com i presume this one to be ok.
thanks again for all your help <_<
  • 0

#10
ditto

ditto

    - i pwn n00bs -

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yea that is just a mirror site they have in case one of the sites is down
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