[wildcat114]

when i try and open a office document, it wont load. it says that the document is unavailable. however, i can create new documents and save them, but never re-access them. i have run virus-scanners and other things, but i still cant access it. any thoughts on how to fix it. thanks in advance.

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Search for normal.dot and rename it then try

[Retired Tech]

Search for normal.dot and rename it then try

[wildcat114]

i renamed normal.dot to 'test' and still cant open documents. this one seems pretty tricky. any ideas?

[LapeerTech]

Is this the same error regardless of opening via double clicking in Windows Explorer or the File->Open option in Word? Can wordpad open it?

[wildcat114]

cant open it either way....yea wordpad can open it, just not the office programs.

also...you told me to rename 'normal' and i did, but it has managed to re-appear as 'normal' even after the rename, so now there are 2 files: the one i renamed and the new 'normal'. hope that gives you any ideas. thanks again for your help

[Retired Tech]

Do the search again and include hidden files then rename all of them, it should re-appear as one without any errors

[wildcat114]

ok...i found the new 'normal' file, and i double clicked on it and it opened just fine to a blank document page. but i still cant open existing documents.

[Retired Tech]

Are the documents saved as read only, are they protected, is document unavailable the complete error message

[Retired Tech]

Check with file then open to see they have .doc extension

[wildcat114]

they dont have a .doc extension, they just say the file name which is 'normal'....and the file type is microsoft word template.

[Retired Tech]

Change a file name to whatever.doc

[Retired Tech]

You can try with save as also

[wildcat114]

i got nothin....every time i try to open a document using word, no matter what i change the name to, the error message still says 'blah blah blah not available'. haha this is just so frustrating. thoughts?

[Retired Tech]

Save a file then transfer to CDR and try it on another PC, if it opens then you need to remove Office and re-install it if you have not clicked help then detect and repair

[wildcat114]

tried repair and fix tool...didnt help. then i reinstalled everything....which also didnt work. but it works on any other computer, just not this one. im contemplating giving up. heh.