This is the first time I've had to deal with a PC that won't boot past the startup screen. Any ideas what could be happening?
Thank you in advance for any help you can provide.
Jump to content
Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.Create Account How it Works
Thanks for the reply. His PC is a Compaq Presario. He bought it about 18 months ago. I asked him if he still had the Windows XP installation CD. He remembered it being stored in a box that somehow ended up with a roommate that lives here locally. Contacted the roommate and he will be bringing the CD by later this afternoon. He also said the CD is a Compaq Presario CD with Windows XP Home Edition on it. I believe that would be the best bet to use that CD for the repair, but was curious to know if the Windows XP installation Pro CD I bought for my computer when I switched from Windows 2000 would work as well? I believe each Windows XP installation CD has a CD key. Would that prevent me from using mine to repair his PC if we didn't have his available?
sometimes just pressing enter (without typing anything) when prompted for a password works if no password has been
added. Unless there's some files your son wishes to keep, why not do a re-install of windows?
With HP/compac computers you can perform un-destructive recovery, which is equivalent to windows repair, witout losing any data. have you tried this? Do you still need administraror rights?
Did your son always had this laptop or did it have a previous owner. If it had, the previous owner may have created an administrator password which you don't know about.
The CD drive has to be first priority boot device. After you set this you insert the cd into the drive and boot the computer. When you get a message "Boot any key for setup" press any key within seconds of the appearance of the message otherwise the computer will try to boot from the hard disk.
0 members, 0 guests, 0 anonymous users
Community Forum Software by IP.Board
Licensed to: Geeks to Go, Inc.