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Windows update Installation problem


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#1
Kevc66

Kevc66

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Hello,
I have been having a problem installing the newest Windows IE from the update page. After searching for updates it tells me that there is a new Internet Explorer, would you like to install it. Heck yes I say and it starts the installation. After a few seconds the following message appears.
Setup could not verify the integrity of the files needed for installation. Make sure the cryptographic service is running on this computer.

I have restarted the computer numerous times and tried to reinstall. Same message. Each time I've verified that the cryptographic service is indeed running. I still can't get it to install.

On a possible side note. I also cannot do a full system scan. I don't know if this is related. I have also tried a system restore as far back as it would allow. Nothing works.

I am running Windows XP on an HP Pavillion computer.
Any help would be greatly appreciated
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#2
peterm

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Hi Kevc66
Are there any error codes with the message eg.
0x800B0004 error or error 643 .
If you are getting error codes then we need to know what the code is.
Click on start >run. type in gpedit.msc click ok this should start group policy
Click on User Configuration -> Windows Settings -> Internet
Explorer Maintenance -> Security -> Authenticode Settings - Is Enable
Trusted Publisher Lockdown checked ? if yes uncheck click ok and try the download again.
Cheers
Peterm
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#3
Kevc66

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Hello Peterm,
I typed in gpedit.msc on the computer. It says file not found. I tried it on another new computer. I got the same results!
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#4
peterm

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Hi Kev
Did you type this in the run window ? or the command prompt?
Windows Xp - Home or Pro
also which service pack are you running - to check rick click on my computer then click on properties then the General Tab.
What about the error codes

Are there any error codes with the message eg.
0x800B0004 error or error 643 .
If you are getting error codes then we need to know what the code is


Cheers
Peterm
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#5
Kevc66

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I typed it in the run window.
I am running SP2.
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#6
peterm

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home or pro
Are there any error codes with the message eg.
0x800B0004 error or error 643 .
If you are getting error codes then we need to know what the code is.
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#7
Kevc66

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I am using the home version.

Another issue seems to have been created!

I went back to the Windows update page to see if I could install the new IE. I now cannot get to the update page.

fter checking for updates an information page appears saying the website has encountered a problem.
I am receiving an error message 0x800B0001
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#8
peterm

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Step 1
"Register the following files with these steps:

1. Click on Start, Run and type "REGSVR32 SOFTPUB.DLL" (w/o thequotes). You should see a popup message that this process succeeded.

2. Click on Start, Run and type "REGSVR32 INITPKI.DLL" (w/o thequotes). You should see a popup message that this process succeeded.

3. Click on Start, Run and type "REGSVR32 MSSIP32.DLL" (w/o thequotes). You should see a popup message that this process succeeded.

4. Now try the Windows Update site and see if you get the same error."

If that does not work
Have a look at this
Click on me

Edited by peterm, 22 August 2007 - 04:41 PM.

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#9
Kevc66

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Peterm,
The last set of instructions you gave to me solved the problem!!

Thanks!!!!

Kevin
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