[JJKitten]

Hello. I'm new to this website. Thank you in advance for your help.

My son and I are trying to install iTunes so he can use his new iPod Nano.
After following the directions that came with the iPod, I downloaded iTunes.
During the installation there was an error message. The message said to
either run "ISScript.msj" (which I tried, my computer didn't have it) or install
script engine that is missing. I went to the Microsoft website and installed the
newest script engine. I made sure I had the latest Windows update and then
installed the lasted Quicktime. I rebooted my PC. After all of this, I tried downloading the
iTunes again and got the same error message.

Can you give me some help please. I'm pretty good about getting around on the internet
and my computer. I just don't know what else I need to do to get this running.

Any help will be appreciated.

JJ

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Here is a knowledge base article by Microsoft. Try following the steps listed here and let me know if you have any questions.

http://support.microsoft.com/kb/326674

[starjax]

Here is a knowledge base article by Microsoft. Try following the steps listed here and let me know if you have any questions.

http://support.microsoft.com/kb/326674

[JJKitten]

Thank you. I'll let you know if this works.

JJ

[JJKitten]

I followed the steps from the support link that you gave me. Once I got to step 8, I was unable to go further. I was couldn't delete the registry key from step 6. It is not an option that I could click on.

What do you suggest I try next?

[starjax]

let me understand... you found the key listed in step 6, but did not have an option to delete it?

[JJKitten]

Thank you for your help....however, I figured it out on my own. I was able to download iTunes with no problems AFTER I downloaded and installed Windows Install Clean Up. YEAH!