Inability to install iTunes
Started by
Strobes
, Aug 27 2007 05:17 PM
#1
Posted 27 August 2007 - 05:17 PM
#2
Posted 27 August 2007 - 09:57 PM
I believe this is the error that you have: "C:\Program Files\Common Files\Apple\Mobile Device Support\etc\zoneinfo is not accessible. The file or directory is corrupted and unreadable."
This is simply the sync part of Itunes. I would recommend deleting the folder (apple)and trying to reinstall again. This will not impact your music at all. If you prefer, you can rename the folder and then install.
This is simply the sync part of Itunes. I would recommend deleting the folder (apple)and trying to reinstall again. This will not impact your music at all. If you prefer, you can rename the folder and then install.
#3
Posted 28 August 2007 - 07:13 AM
Thanks. I tried un-installing the iTunes software (which was successful) then downloading it from the Apple website. The download is successful, but when you try to install- about half way through the process- is when I get that error message. That's where I am stuck. Any other suggestions?
#4
Posted 28 August 2007 - 07:57 AM
right, please follow my instructions above.
#5
Posted 28 August 2007 - 04:43 PM
Sorry, I just don't understand what you're telling me to do.
#6
Posted 28 August 2007 - 08:43 PM
open explorer. find c:\program files\common files\apple
delete the apple folder and everything in it. Try the install again.
delete the apple folder and everything in it. Try the install again.
#7
Posted 29 August 2007 - 05:08 PM
OK. I did as you told me to but there was no apple folder in common files. What else can you suggest?
#8
Posted 29 August 2007 - 05:12 PM
Sorry this is a continuation...
Under program files, there are both an itunes and an ipod folder. If I mess with that will it kill my music that i have purchased and or uploded?
Under program files, there are both an itunes and an ipod folder. If I mess with that will it kill my music that i have purchased and or uploded?
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