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Inability to install iTunes


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#1
Strobes

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I've had iTunes running on my Windows XP system for ~ 1 year without problems. Recently when trying to synch my iPod with iTunes, it failed, with a message to upgrade my version of iTunes- which I tried to do. However, after trying to re-install iTunes, I got the message "An error occurred while attempting to create the directory: C:\Program Files\Common Files". Now I can't re-install iTunes and I am not a happy man without my music! Can anyone help?
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#2
starjax

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I believe this is the error that you have: "C:\Program Files\Common Files\Apple\Mobile Device Support\etc\zoneinfo is not accessible. The file or directory is corrupted and unreadable."

This is simply the sync part of Itunes. I would recommend deleting the folder (apple)and trying to reinstall again. This will not impact your music at all. If you prefer, you can rename the folder and then install.
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#3
Strobes

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Thanks. I tried un-installing the iTunes software (which was successful) then downloading it from the Apple website. The download is successful, but when you try to install- about half way through the process- is when I get that error message. That's where I am stuck. Any other suggestions?
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#4
starjax

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right, please follow my instructions above.
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#5
Strobes

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Sorry, I just don't understand what you're telling me to do.
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#6
starjax

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open explorer. find c:\program files\common files\apple

delete the apple folder and everything in it. Try the install again.
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#7
Strobes

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OK. I did as you told me to but there was no apple folder in common files. What else can you suggest?
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#8
Strobes

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Sorry this is a continuation...
Under program files, there are both an itunes and an ipod folder. If I mess with that will it kill my music that i have purchased and or uploded?
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