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Computer Freezes when I am loading a game


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#1
bigdog1100

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I have already posted this topic before but to no avail. So, I would like to post again. The problem returned. When I load a game, Team Fortress Classic or Counter Strike, my computer freezes. I suspect video problem. But it may be audio or software. I tried reducing video quality, it did not help. My best guess is that it may be X-Fi sound card, since I sent out pc for repair of video card and had the card replaced not so long ago, and this is not a new problem so it used to happen before the new video card was installed.

I recorded a video of what is happening during the "freeze process". SInce the maximum upload is 500 K I have no choice but to upload it to my youtube account. Please forgive me for attaching a link here, but this is the only way I can show you exactly what is happening. Here is the link.



Can someone please help me troubleshoot this issue. Thanks.

FYI: The click you hear on seconds 19-20 is me moving camera around. But the actual click before freeze that always occur is on seconds 21-22, and the hard drive is lit steady.
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#2
Facedown98

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Hi. Sorry for the delay. Let me run some things by you before we start...

(1) When did this start? Has it always been this way?

(2) Are your drivers up to date? (If you don't know, tell me)

(3) Are you running other programs in the background such as instant messengers, etc?
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#3
bigdog1100

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Hello.

1.) It started a year or so ago. It would come and go. SO it went a way for a while. Now it is back.
2.) All drivers that can be updated were updated. I don't thing I can update my sound drivers as there is nothing available.
3.) There is a lot of stuff running on the background. But there is no "Applications" that are simultaneously running.


Edit:

In addition to this issue. Now it even got worse. When I play Windows Media Player it started to hangup as well.

Edited by bigdog1100, 02 September 2007 - 09:44 PM.

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#4
Facedown98

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Just before the issue started, do you remember making any system changes?

It's getting worse? hhhmmm...

Have you gotten your system checked for Malware by a Malware Specialist?
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#5
bigdog1100

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Ummm, I didn't check it for Malware in a while, but I have nod32 and ZoneLabs. ANd occasionally I run Spyware Doctor. I doubt its the issue. But who knows. I always make changes and stuff. My guess it's the soundcard and video card conflict of some sort.

Edited by bigdog1100, 02 September 2007 - 09:57 PM.

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#6
Facedown98

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That very well could be, but I'm concerned that it got worse... That really shouldn't happen... Why not have them check, and if you're clean we'll keep going?
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#7
bigdog1100

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Fair enough. What do I do to accomplish that?
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#8
Facedown98

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To submit your HijackThis logfile for analysis, I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#9
bigdog1100

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OK I am back. My game still hangs up. I did quick disk check and it didn't find any errors. I am testing my DVD recording by copying from one disk to another to see if it will copy or give me error.

I also have problem with detecting and recording from video camera, but this I will save for later. Please advise.
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#10
Facedown98

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Hi. Because we're starting something new, I just need to verify a few things...

Are we talking about burning, or gaming? Burning games?

Did you ever submit your HijackThis logfile for analysis as I requested?
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#11
bigdog1100

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Greetings. As you requested I did go through Malware support first. Here is that conversation http://www.geekstogo...ed-t169755.html I am trying to do two things.

1.) Burn DVD videos for backup. I just burned one from backup using Drag and Drop, it was half-full DVD, it worked. I then burned full DVD it worked as well. Now I used DVD shrink for another DVD, it didn't work. Apparently it "Could not perform end of Disc-at-once". I got the error which I will paste below. I also tried using Nero 7 to try and backup files that DVD shrink created. It did work. So, I can manage that way, but I am still curious why DVD shrink no longer works as it were before. I mean it does use Nero to burn DVDs. What else is curious, is that when I use Maxwell DVDs I get this "All at once" error even with Nero and at the beginning of burn. But when I use lower quality Playo, it goes through. Before the cleanup neither DVD could be written to completely. There was always error on lead out, and the DVD was rendered unreadable.

2.) Another thing I want to do is to play Counter Strike. When I load the game it hangs in the similar fashion of what I uploaded on YouTube.
This is major, issue for me.

Recently, my Windows Media player began to hang up the system just like if I were to play Counter Strike. I can't figure out why.

That is basically my dilemma at the moment.





1C82-0000-19E5-MAAX-4000-3056-****

Windows XP 5.1
IA32
WinAspi: File 'Wnaspi32.dll': Ver=4.71 (0002), size=45056 bytes, created 11/21/2005 1:48:21 AM
ahead WinASPI: File 'D:\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=169792 bytes, created 3/14/2007 12:43:16 PM

NT-SPTI used
Nero API version: 7.10.1.0
Using interface version: 6.3.1.4
Installed in: D:\Nero 7\Core\
Application: ahead\Nero - Burning Rom
Internal Version: 7, 10, 1, 0

Recorder: <PIONEER DVD-RW DVR-107D>Version: 1.00 - HA 1 TA 0 - 7.10.1.0
Adapter driver: <IDE> HA 1
Drive buffer : 2000kB
Bus Type : default (0) -> ATAPI, detected: ?

=== Scsi-Device-Map ===
DiskPeripheral : Maxtor 6B250R0 atapi Port 0 ID 0 DMA: On
DiskPeripheral : WDC WD2500BB-98DWA0 atapi Port 0 ID 1 DMA: On
CdRomPeripheral : PIONEER DVD-RW DVR-107D atapi Port 1 ID 0 DMA: On
CdRomPeripheral : ASUS CRW-5232AS atapi Port 1 ID 1 DMA: On

=== CDRom-Device-Map ===
PIONEER DVD-RW DVR-107D F: CdRom0
ASUS CRW-5232AS G: CdRom1
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 2047MB (2096492kB)
Free physical memory: 1395MB (1428948kB)
Memory in use : 31 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

15.9.2007
NeroAPI
11:44:00 PM #1 Phase 112 File APIProgress.cpp, Line 285
DVD-Video files reallocation started

11:44:01 PM #2 Phase 114 File APIProgress.cpp, Line 285
DVD-Video files reallocation completed (no file modified)

11:44:01 PM #3 Phase 111 File APIProgress.cpp, Line 285
DVD-Video files sorted

11:44:01 PM #4 Text 0 File SCSIPTICommands.cpp, Line 424
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

11:44:01 PM #5 Text 0 File AudioCompilationImpl.cpp, Line 838
DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
DRM: Beginning burn process.

11:44:01 PM #6 ISO9660GEN -11 File Geniso.cpp, Line 3343
First writeable address = 0 (0x00000000)

11:44:01 PM #7 ISO9660GEN -11 File Geniso.cpp, Line 3343
First writeable address = 0 (0x00000000)

11:44:01 PM #8 Text 0 File Burncd.cpp, Line 3508
Turn on Disc-At-Once, using DVD media

11:44:50 PM #9 Text 0 File DlgWaitCD.cpp, Line 307
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2286111 (508:01.36, 4465MB)

11:44:50 PM #10 Text 0 File DlgWaitCD.cpp, Line 319
Write in overburning mode: NO

11:44:50 PM #11 Text 0 File DlgWaitCD.cpp, Line 2972
Recorder: PIONEER DVD-RW DVR-107D, Media type: DVD+R
Disc Manufacturer ID: CMC MAG, Media Type ID: M01, Product revision number: 0
Disc Application Code: 0, Extended Information Indicators: 7

11:44:50 PM #12 Text 0 File DlgWaitCD.cpp, Line 493
>>> Protocol of DlgWaitCD activities: <<<
=========================================
Compilation cannot be written on that medium type.
(Medium in drive: DVD-ROM. Medium required by compilation: DVD R/RW.)

11:44:50 PM #13 Text 0 File ThreadedTransferInterface.cpp, Line 793
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2286112 (2286112) = #2286112/508:1.37
relocatable, disc pos for caching/writing not required/ required
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2286112 blocks [F: PIONEER DVD-RW DVR-107D]
--------------------------------------------------------------

11:44:50 PM #14 Text 0 File ThreadedTransferInterface.cpp, Line 995
Prepare [F: PIONEER DVD-RW DVR-107D] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1: Idx 0 Idx 1 Next Trk
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4681957376, ISRC ""
DAO layout:
===========
___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 1 | 0x41 | 2286112 | 0 | 0x00
2286112 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

11:44:50 PM #15 Text 0 File SCSIPTICommands.cpp, Line 215
SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

11:44:50 PM #16 Text 0 File Burncd.cpp, Line 4294
Caching options: cache CDRom or Network-No, small files-Yes (<32KB)

11:44:50 PM #17 Phase 24 File APIProgress.cpp, Line 285
Caching of files started

11:44:50 PM #18 Text 0 File Burncd.cpp, Line 4413
Cache writing successful.

11:44:50 PM #19 Phase 25 File APIProgress.cpp, Line 285
Caching of files completed

11:44:50 PM #20 Phase 36 File APIProgress.cpp, Line 285
Burn process started at 4x (5,540 KB/s)

11:44:50 PM #21 Text 0 File ThreadedTransferInterface.cpp, Line 2721
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

11:44:50 PM #22 Text 0 File Cdrdrv.cpp, Line 9869
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD+R (10), Part Version: 1.0x (1)
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Disc Application Code: 0 / 0 h
Extended Information indicators: 7 h
Disc Manufacturer ID: CMC.MAG.
Media type ID: M01
Product revision number: 0
Number of Physical format information bytes in use in ADIP up to byte 63: 56
Media Specific [16..63]:
00 00 07 43 4D 43 20 4D - 41 47 00 4D 30 31 00 38 ...CMC.MAG.M01.8
23 54 37 18 00 3E 6E 00 - 70 62 15 15 0B 0B 08 08 #T7..>n.pb......
01 19 1B 0B 0B 0E 0F 01 - 00 00 00 00 00 00 00 00 ................

11:44:50 PM #23 SPTI -1066 File SCSIPassThrough.cpp, Line 179
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1066)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
CDB Data: 0xAC 00 00 00 00 00 00 00 00 64 00 00
Sense Area: 0x70 00 05 00 00 00 00 0E 00 00 00 00 24
Buffer x00d6d980: Len x648

11:44:50 PM #24 Text 0 File DVDPlusRW.cpp, Line 675
Start write address at LBA 0
DVD high compatibility mode: Yes

11:44:50 PM #25 Text 0 File ThreadedTransfer.cpp, Line 269
Pipe memory size 83836800

11:44:52 PM #26 Text 0 File Cdrdrv.cpp, Line 1352
23:44:52.031 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:45:25 PM #27 Text 0 File Cdrdrv.cpp, Line 1352
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11:46:39 PM #101 Text 0 File Cdrdrv.cpp, Line 1352
23:46:39.984 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:46:41 PM #102 Text 0 File Cdrdrv.cpp, Line 1352
23:46:41.625 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:46:41 PM #103 Text 0 File Cdrdrv.cpp, Line 1352
23:46:41.671 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:46:44 PM #104 Text 0 File Cdrdrv.cpp, Line 1352
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11:46:45 PM #105 Text 0 File Cdrdrv.cpp, Line 1352
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11:46:45 PM #106 Text 0 File Cdrdrv.cpp, Line 1352
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11:46:45 PM #107 Text 0 File Cdrdrv.cpp, Line 1352
23:46:45.406 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:46:45 PM #108 Text 0 File Cdrdrv.cpp, Line 1352
23:46:45.421 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:46:58 PM #109 Text 0 File Cdrdrv.cpp, Line 1352
23:46:58.625 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:46:58 PM #110 Text 0 File Cdrdrv.cpp, Line 1352
23:46:58.671 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:47:00 PM #111 Text 0 File Cdrdrv.cpp, Line 1352
23:47:00.890 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:47:06 PM #112 Text 0 File Cdrdrv.cpp, Line 1352
23:47:06.765 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:47:06 PM #113 Text 0 File Cdrdrv.cpp, Line 1352
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11:47:16 PM #114 Text 0 File Cdrdrv.cpp, Line 1352
23:47:16.906 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:47:19 PM #115 Text 0 File Cdrdrv.cpp, Line 1352
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11:47:19 PM #116 Text 0 File Cdrdrv.cpp, Line 1352
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11:47:19 PM #117 Text 0 File Cdrdrv.cpp, Line 1352
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11:47:19 PM #118 Text 0 File Cdrdrv.cpp, Line 1352
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11:47:19 PM #119 Text 0 File Cdrdrv.cpp, Line 1352
23:47:19.968 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:47:20 PM #120 Text 0 File Cdrdrv.cpp, Line 1352
23:47:20.015 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:47:20 PM #121 Text 0 File Cdrdrv.cpp, Line 1352
23:47:20.062 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:47:20 PM #122 Text 0 File Cdrdrv.cpp, Line 1352
23:47:20.062 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:47:20 PM #123 Text 0 File Cdrdrv.cpp, Line 1352
23:47:20.093 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:47:29 PM #124 Text 0 File Cdrdrv.cpp, Line 1352
23:47:29.187 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:47:33 PM #125 Text 0 File Cdrdrv.cpp, Line 1352
23:47:33.218 - F: PIONEER DVD-RW DVR-107D : Queue again later

11:59:29 PM #126 Text 0 File WriterStatus.cpp, Line 113
<F: PIONEER DVD-RW DVR-107D> start writing Lead-Out at LBA 2286112 (22E220h), length 0 blocks

12:00:10 AM #127 Text 0 File DVDPlusRW.cpp, Line 935
EndDAO: Last written address 2286112

12:00:10 AM #128 CDR -1122 File ThreadedTransferInterface.cpp, Line 1893
Unable to recover TOC
F: PIONEER DVD-RW DVR-107D

12:00:10 AM #129 TRANSFER -24 File ThreadedTransferInterface.cpp, Line 1893
Could not perform end of Disc-at-once

12:00:10 AM #130 SPTI -1122 File SCSIPassThrough.cpp, Line 179
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1122)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x57
Sense Qual: 0x00
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Area: 0x70 00 03 00 00 00 00 0E 00 00 00 00 57
Buffer x00cae5c0: Len x20

12:00:10 AM #131 SPTI -1122 File SCSIPassThrough.cpp, Line 179
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1122)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x57
Sense Qual: 0x00
CDB Data: 0x5B 01 05 00 00 00 00 00 00 00 00 00
Sense Area: 0x70 00 03 00 00 00 00 0E 00 00 00 00 57

12:00:10 AM #132 Phase 127 File APIProgress.cpp, Line 285
Generating DVD high compatibility borders

12:00:10 AM #133 Text 0 File DVDPlusRW.cpp, Line 935
EndDAO: Last written address 0

12:00:10 AM #134 CDR -1122 File WriterStatus.cpp, Line 162
Unable to recover TOC
F: PIONEER DVD-RW DVR-107D

12:00:10 AM #135 TRANSFER -24 File WriterStatus.cpp, Line 162
Could not perform end of Disc-at-once

12:00:10 AM #136 Phase 38 File APIProgress.cpp, Line 285
Burn process failed at 4x (5,540 KB/s)

12:00:10 AM #137 Text 0 File AudioCompilationImpl.cpp, Line 863
DRM: DRM burn session terminated.

12:00:10 AM #138 Text 0 File AudioCompilationImpl.cpp, Line 892
DRM: Closing entire DRM handling. Bye.

12:00:10 AM #139 Text 0 File SCSIPTICommands.cpp, Line 261
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

12:00:15 AM #140 Text 0 File Cdrdrv.cpp, Line 11185
DriveLocker: UnLockVolume completed

12:00:15 AM #141 Text 0 File SCSIPTICommands.cpp, Line 424
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL


Existing drivers:
File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 10/28/2005 6:00:00 AM
File 'Drivers\ASPI32.SYS': Ver=4.71 (0002) built by: WinDDK, size=16512 bytes, created 11/21/2005 1:48:21 AM
File 'Drivers\PXHELP20.SYS': Ver=3.00.43J, size=36624 bytes, created 1/30/2007 1:03:34 AM (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

Edited by bigdog1100, 14 September 2007 - 11:38 PM.

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#12
Facedown98

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Alright, well...

Do you know how many watts your power supply has?
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#13
bigdog1100

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I am not sure. But no more than 300. Probably less.
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#14
Facedown98

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Ok, well... That power supply isn't sufficient. At least 450 watts I'd say. If you want to wait a bit before making a switch, I suggest removing Norton... Please download the Norton Removal Tool ... This should help you select which products to remove as well, so you might not have to reinstall Ghost after.

I ran all of this by a Malware specialist and an administrator, so I'm pretty confident this will help you as well... I have been in informed that NOD32 will do the trick, so we don't need to have other protection programs such as Zone Alarm installed. This will help you maintain some resources.

If you have any questions, let me know :whistling:
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#15
bigdog1100

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Well, Norton is not protecting anything. I only keep it for Norton Ghost. Zone alarm I use as Nod32 is not a firewall. As far as power, it is possible that it is not enough. Is there anything else you can suggest? The power supply is DPS-350 RBA. It is known as SONY 1-468-825-11 part.

Edited by bigdog1100, 15 September 2007 - 08:50 PM.

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