So I decided to bite the bullet and bring it to the local office on my lunch. Here is the amazing part, I walked into the store, used a touch screen computer to sign in, no problems.
I was immediately called back to talk to the tech, I tell him the problem, purposely leaving out the information that my 16 month old son sometimes uses it as a frisbee.
He prints out a ticket and tells me to come back in 20 mins.
I leave get something to eat come back after 25 mins.
Didnt sign back in just walked up to the counter, showed my ticket and the tech hands me a new phone with a new battery all charged.
Says, well we couldnt get into the phone but I was able to transfer everything over except a couple downloaded backgrounds.
I say no problem, has me sign the ticket and he tells me to have a nice day.
I couldnt believe it no hassle no questions no anything but prompt courteous service. I was all revved up for an argument because dealing with these places can be such a pain. Anyways Im sure the phone is refurbed but still I was pleasently surprised.
Already in the last year Verizon has impressed me since I switched from Cingular which never billed me correctly, never had good service and always charged me for everything.
It was a nice treat and I though I would share my good luck with everyone else, and maybe if you are on the fence this will push you more towards Verizon wireless.