We have tried two different cords so I don't believe that is the problem. Status shows that it IS connecting to the internet, and that there are no problems, however, nothing at all will load. It is connected to the LAN WAN slot in the modem.
We also tried wireless, which is all I use, and it results in a "weak connection" which doesn't allow us to do anything at all either.
It is an Efficient Networks modem from Bell.
She is on Windows XP.
Sorry, I'm not sure what other info to provide--if you need anything else, just ask. Thanks in advance for any help.