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2 XP shut down problems


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#1
Kvan

Kvan

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Good day,

I am running XP on my HP Pavilion 512n. My printer is an HP psc 2210 all-in-one. After upgrading with service pack 2, the power to my computer will not shut off. The monitor remains on with the blue screen that says "computer is shutting down". I must hold in the on/off button to manually turn off the power, as well as having to manually power down the monitor. Also, if my printer is on and I shut it off while the computer is running, the computer will also shut down but the power to computer remains on. Also, if I have to leave my computer for several minutes, the monitor will go black and not come out of hibernation, although I do not believe it is in hibernation when this happens. Therefore, I must turn off both monitor and computer manually.

Best wishes and many thanks, Kvan.
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#2
Retired Tech

Retired Tech

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Chat with their online technician first because there are a number who have problems shutting down when using an HP Printer

http://ipgweb.cce.hp...t...ng=en&cc=us

If they are unable to help, please post back
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