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Removing/Reinstalling Intervideo WinDVD8 Platinum


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#1
BlackHalo

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Recently I've been having trouble opening Windvd8 Platinum. It shows the splash screen then just hangs there. I've tried to uninstall it so that I can reinstall, but then I get the following messages:

First I click on 'remove' and it tells me: Setup could not find a file on the specified path or disk. Please check that the proper disk is inserted or specify a new path. Unable to locate file WinDVD.msi.

I then click cancel and it gives me: Error: -1612 The installation source for this product is not available. Verify that the source exists and that you can access it.

Then when i try to repair it instead of uninstalling it, it gives me the same messages as above.

I also tried running the install program again (which i got straight from Intervideo's site). It opens and runs the package just fine, splash screen opens. But THEN, I get this:

Error 1721. There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Action: DWUS_Schedule.C3A146F5_4B48_11D5_A819_00B0D0428C0C, location: C:\Program Files\Common Files\InstallShield\UpdateSerice\, command: C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe

This is followed by a whole string of numbers and letters.

Any suggestions? I've tried running Registry Mechanic, Norton System Works (I hate Norton, but I was desperate), every single Adware, Spyware, Anti-virus test you can think of and no luck yet. HJT logs also show no actual errors and such. The Norton scan picked up an error in the WinDVD folder, but it can't repair it for some reason.

Edited by BlackHalo, 08 September 2007 - 06:12 AM.

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#2
starjax

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See the pinned topic in this forums for "itunes". You need to download the microsoft MSI Cleanup Utility. install program and launch. look for windvd. click on it and then remove. after that you should be able to reinstall application.
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#3
BlackHalo

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Thanks, removed and reinstalled! :whistling:
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