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hardware problems


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#1
dtravers2406

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hello all,

something's up with my drivers or hardware or some other compatibility issue that seems to create lots of problems for my comp:

1) occasionally, the blue screen of error would appear, stating that there is some driver error, forcing me to reset the comp

2) the comp usually requires me to reset it a few times before it can function without freezing halfway just after startup.

the guys at malware referred me here, said it's probably a hardware issue
my previous post

any help is much appreciated. thanks!

derr
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#2
Troy

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Hi there derr2406! I just noticed in your log you have a whole bunch of USB card readers connected. Have you tried disconnecting everything USB when turning it on? Leave them disconnected, and if it doesn't do it anymore, it's a USB problem.
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#3
dtravers2406

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alright sure thing, will let you know if i encounter any more problems

thanks again(:
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#4
dtravers2406

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hi,

i have ensured that the multi-card reader usb device is unplugged everytime i turn on the comp. no problems turning on the comp - until today. computer hanged while my friend was playing spider solitaire, about 20 mins after startup. reset the comp, hanged again while using media classic player.

hardware problem you think?
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#5
dtravers2406

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...and the problem worsens. got the blue screen of death (again) and a message that "the system has recovered from a serious error." after startup. attached the snapshots.

logfile of the error report:

BCCode : 100000d1 BCP1 : 00000081 BCP2 : 00000002 BCP3 : 00000000
BCP4 : 867D7690 OSVer : 5_1_2600 SP : 2_0 Product : 768_1
==============

C:\DOCUME~1\Owner\LOCALS~1\Temp\WER8daa.dir00\Mini091507-01.dmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WER8daa.dir00\sysdata.xml

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#6
dtravers2406

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snapshot after restarting windows:

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#7
anzenketh

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Hi derr2406,

Go ahead and go to Microsoft KB 923800

Download the offline crash diagnostics and report back what the error codes are that you are reciving.
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#8
dtravers2406

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hi

sorry for getting back so late, was having my end term exams. installed the plugins from the link from the previous post, and have no idea how to retrieve the "error codes". same symptoms happening with the comp, freezing progs, some weird detection of a floppy drive in the standard CMOS menu when i turn on the comp (though i have no floppy drive), and the occasional blue screen.

so what do i do after installing the prog from the previous post?
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#9
123Runner

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Per the article:

Run the Offline Crash Diagnostic tool
After you save the WindowsXP-KB923800-ENU.exe file, follow these steps:
1. Double-click the WindowsXP-KB923800-ENU.exe file to install the Offline Crash Diagnostic tool.

The installer adds the Offline Crash Diagnostic tool files to the %Windir%\Pchealth\Helpctr\Binaries folder.
2. Click Start, click Run, type ocadiagnostic.exe, and then click OK to run the Offline Crash Diagnostic tool.
3. Agree to let the tool send information to Microsoft. Then, click Next.
The tool performs the following tasks:
• The tool determines the number of dump files on the computer.
• The tool finds any dump files that are located in the %Windir%\Minidump folder. You can choose to send all the dump files, or you can choose to send individual dump files.

Note The last 10 dump files to be created are collected. Dump files are not collected if they are more than one year old.
• The tool automatically sends the dump files to the Office Crash Diagnostic Microsoft database Web site for analysis.
• The tool downloads the response URLs.
• The tool displays the response IDs. The tool also provides hyperlinks to the Office Crash Diagnostic Web site.


Follow the instructions and it will return a box that has the links to the information. Click on the links to get the info, and then upload/ screenshot for us to look at.
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#10
dtravers2406

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thanks for clearing things up, here are the link you requested for:

http://wer.microsoft...b7-314adf5bd4b2
http://wer.microsoft...e4-0735e7045c3c
http://wer.microsoft...ff-d1677b88bca0
http://wer.microsoft...68-18f0f7fd0759
http://wer.microsoft...c7-1373e75bf54e
http://wer.microsoft...db-c59f619db34d
http://wer.microsoft...79-4852dceeee29
http://wer.microsoft...91-0ae70099798f
http://wer.microsoft...4b-a6464e426e66
http://wer.microsoft...f4-ef50760cb577

and when i clicked advanced, it seemed to direct me to a page with a summary of the errors, and the solution url for all of them is the following website:
http://oca.microsoft...dir.aspx?sid=10
which is basically the same site as those above i think.

thanks.
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#11
anzenketh

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Blue screen error messages are one of the most misunderstood error messages out there in regards to windows.According to Microsoft, only 5-20% of these errors are actually caused by the OS. Only 10% are hardware related. The other 70% are the result of faulty drivers or software incompatibility. Based on those numbers, less than 15% of blue screen errors can be permanently resolved with an OS reinstall.

So we can correctly solve this issue we need to get the minidumps.

To get the Minidumps do the following

1 > Create a new folder on the desktop and call it "dumpcheck" or whatever you like.
2 > Navigate to %systemroot%\minidump You can paste that address in address bar to get there. Then copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date.
3 > Close the folder and right click on it and select Send to Compressed (zipped) Folder. Please do NOT compress them in .rar
4 > Use the "add reply" option upload that zip file here as an attachment.
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#12
dtravers2406

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here you go.

thanks.

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