[livi4461]

When we boot the PC, we often (but not always) get a pop-up message that states the IPHLPAPI.DLL is not working and to check the file. I have no clue what this file does or how to check it. With my limited knowledge of software, I browsed the internet and downloaded another of these files with the intent of overlaying the bad one. I renamed the downloaded file and when I attempted to delete the bad one, it wouldn't let me. So now I still have the problem. What did I do wrong? What can I do to fix the file??

[Advertisements]

See if this MS Knowledge Base article helps you. "Iphlpapi.dll Cannot Start" KB823256:
Click Here

[admin]

See if this MS Knowledge Base article helps you. "Iphlpapi.dll Cannot Start" KB823256:
Click Here

[livi4461]

Thanks for pointing out the article... I have printed it off for reference. Now I have additinal questions. The instructions state to remove MS Broadband Networking adapter from the PC. I feel totally stupid since I have no idea what this is. We are using Roadrunner from TWC as our ISP and have a Surfboard cable modem to connect. Is this what they're referring to??? Also, they state to remove the program MS Broadband Networking but I do not have this in my program list. Am I insane or is something fishy in denmark???

[admin]

Ignore the broadband part, just follow these instructions:
Rename the Iphlpapi.dll File
Restart your computer in Safe Mode again.
Click Start, click Run, type command, and then click OK.
At the command prompt, type arp -d.
At the command prompt, type ren c:\windows\system\iphlpapi.dll c:\windows\system\iphlpapi.OLD, and then press ENTER.
Type exit, and then press ENTER.
Restore the Iphlpapi.dll File
Restart your computer as you typically do.
Click Start, click Run, and then type sfc.
Click Extract one file from installation disk.
Type c:\windows\system\iphlpapi.dll, and then click Start.

On the next screen under Restore from, click Browse, and then locate the Windows cab files on your Windows Setup CD.
Click OK.
Reinstall Internet Explorer
Insert your Microsoft Broadband Networking CD in the CD-ROM drive.
Quit the Microsoft Broadband Networking Setup Wizard if it starts automatically.
Double-click My computer, right-click your CD-Rom drive, and then click Explore.
Open the IE6 folder, open the eng folder, open the CD folder, and then double-click the Ie6setup.exe file to reinstall Internet Explorer.