[CynJ]

I cannot get rid of Works 7. It was included in the Manf. pre-install. I don't think I have ever used it.

1st attempt to uninstall: using Windows' Add/Remove Programs. Refused to budge

2nd attempt: tried the Change button in the A/R program. It invoked the MSWorks utility that included a Remove option.

All goes well until the Works utility tries to access the C:\WINDOWS\Installer\WORKS7.MSI file. I get an error msg:
Error 1316.A network error occurred while attempting to read from the file: C:\WINDOWS\Installer\WORKS7.MSI
[note: there is no "WORKS7.MSI in the Installer folder]

How can I get rid of Works? I do not use it and have the manufacturer's CD if I ever need it.

Can I just get a copy of "works7.msi" to put in the Installer folder? Does this error indicate that I have never really installed/activated Works, which is why it won't uninstall? Should I just delete the folder [I've tried that]? But then how can I get it off the Add/Remove programs list?

Thank you,
Cyn
p.s. I apologize if this is the wrong forum. It looked like the closest match. TIA!

[Advertisements]

Some manufacturers, to cut down on support calls, make it hard or impossible to uninstall the pre-bundled software via the conventional routes. This prevents calls of "I deleted Microsoft Word, how do I get it back"? and so on.

If you have a CD for Works, the file it wants should be on there. or failing that, opt to reinstall Works again from the CD and there should be a repair/remove option from there.

[Neil Jones]

Some manufacturers, to cut down on support calls, make it hard or impossible to uninstall the pre-bundled software via the conventional routes. This prevents calls of "I deleted Microsoft Word, how do I get it back"? and so on.

If you have a CD for Works, the file it wants should be on there. or failing that, opt to reinstall Works again from the CD and there should be a repair/remove option from there.

[CynJ]

Thanks Neil... I will try that. I'm fairly certain that we got a Restore CD with the laptop... often they don't even include that anymore. <ugh>

Hugs,
Cyn

[mrdusty007]

I have the same problem but I do not have the install disk. So how do I remove it? I never use it becasue I have Microsoft Office. I

also have an issue that whenever I start my computer or a program a box comes up the says: "Please wait while windows configures ccCommon" then another box comes up in front of that one & it says: "This MSI must be launched through setup" This last box comes up 3 times & I have to click OK each time for it to go away. It never use to do this, it suddenly stared a nonth or 2 ago. Can anyone help me?

Thanks