[Louise's Dad]

Hello GTG

It's the technomoron Louise's Dad here again. I bought a Toshiba Satellite L30-10S for Louise's Mum and it has been fine until two days ago. You boot it up it seems fine, enter the password it thinks about it and then there is just this blue screen nothing else. It then tries to reboot etc etc.

If I reboot in 'safe mode' the blue screen at least varies itself a little by plastering a huge message which incoveniently disappears after about 2 seconds.

1) So first question - is there a way I can pause the screen so I can at least see what the error is?
2) Is it possible to run it in last known mode (or whatever the phrase is) - if so how?
3) I stupidly did not make any back up disks so can't boot by altering the BIOS thing
4) What if I altered the BIOS and booted it up with an XP disk?

As usual HELP!!!! and many thanks in advance for it!

Regards

Rob
aka L's D

Edited by Louise's Dad, 15 September 2007 - 07:02 AM.

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Hi Louise's Dad...

Let's see if we can get the error code off that BSOD. Tap the F8 key as the machine boots to get the Advanced Boot Options. Select "Disable automatic restart on system failure" and press "Enter". This should allow the blue screen to linger so you can see the error code.

Post any numbers and/or file names you see.

wannabe1

[wannabe1]

Hi Louise's Dad...

Let's see if we can get the error code off that BSOD. Tap the F8 key as the machine boots to get the Advanced Boot Options. Select "Disable automatic restart on system failure" and press "Enter". This should allow the blue screen to linger so you can see the error code.

Post any numbers and/or file names you see.

wannabe1

[Louise's Dad]

Hi

It says something like PAGE_FAULT_IN_NONPAGED_AREA

There's a whole load of text after that (which I think is standard BSOD) then it says:

Technical Information:

***STOP: 0x00000050 (0x8E5D2004, 0x00000000, 0x82186243, 0x00000000)

Then it says:

Collecting data for crash dump.....
Initializing disk for crash dump.....
Beginning dump of physical memory.
Dumping physical memory to disk:100
Physical memory dump complete

NOW E-MAIL GEEKS TO GO

L's D

[wannabe1]

Let's try a system restore from command prompt. Restart and press F8 for the Advanced Boot Options...select "Safe Mode with Command Prompt'. Give this a few minutes to load.

At the command prompt (C:\Windows\System32>), type rstrui.exe and press "Enter"...This should open the System Restore window...give this a minute or two to load. If the default date it shows is before the problem began, restore to that date. If it's not, select the button to "Choose a different restore date" and click "Next"...choose a date to restore to and continue on with the system restore.

Let me know if doing this will let you back into Windows.

[Louise's Dad]

Hi

I really thought it was going to work but..............

From the F8 screen I have tried Safe Mode with Command Prompt and also Last Known Good Configuration and neither did anything different in that it just goes to the same BSOD as described above!

Sounds like it's dead!

Rob

[wannabe1]

Don't give up yet...

Boot back to the options and choose "Enable low resolution video..." and see if it will boot with the native video drivers.

[Louise's Dad]

Sadly that didn't work either! There can't be many modes I haven't used!

Regards

Rob

[wannabe1]

Let me do a little experimenting with command prompt.....

Do you have the Vista cd?

Were you able to get the command prompt?

[Louise's Dad]

No and No - sorry

[wannabe1]

Did this machine come with Vista preinstalled?

Are you sure about the model number?

[Louise's Dad]

Yes Vista was installed already (it was a case of switch it on and go although it prompts to make new disks for this kind of problem which I with retrospect stupidly ignored!)

According to the back of the laptop it is a Satellite L30-10S, PSL33E-03F031EN

Regards

Rob

[wannabe1]

Power the machine off. Then press and hold the F8 key and turn the machine on. You should get Advanced boot options...select "Repair your computer" and press Enter.

This is from the owners manual for the L30 series machines.

[Louise's Dad]

Hi

A little secret - I couldn't get F8 to work all the time (and even if you select disable automatic reboot you cannot then boot in safe mode) so the screen information
I took with a digital camera! Went back into the F8 menu and selected 'Repair my computer' - managed to get to an option with the CMD prompt so went back a
few posts, used rstrui.exe and............................


YYYYYYYYYYYYAAAAAAAAAAAAAAAAAYYYYYYYYYYYYYYYYYYY!!!!!!!!!!!!!!!!!!!!


Once again I can't thank you enough.

Absolutely brilliant!

L's D

[wannabe1]

Oustanding!!!!!

I'm glad that worked for you.

Now might be a good time to make those recovery disks you've been meaning to make.

[Louise's Dad]

Hmm!

But it was more fun this way - I learnt something!

Many thanks Wannabe1