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Dial up problems


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#1
boredinsanity

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Hello all! Well i'm new here. I'm just trying to figure out what' s wrong with my dial up.
Anyways i don't really go on dial up at home because i'm usually at school using the wireless connection which works perfectly.
The problem: When i tried connecting to the internet using my dial up connection at home i was unable to connect. it was showing some message which says
Error 721 remote computer..something i can't really remember. It also seems that my laptop(SONY VAIO FS920) is the only one not connecting to the internet using dial up. My sister also has a laptop and she could connect to the internet with no problems. Also i have an old computer desktop which could connect to the internet using dial up perfectly. I took it to a computer shop just to see what they could do and the guy says there's nothing wrong with the modem he even uninstalled and reinstalled the modem and I still had the same problem. He says to check with the company that i'm using the dial up connection but i don't think its the company because my sister could connect to the internet with her laptop and i could connect to the internet using the desktop computer.
That's about it. thanks all.
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#2
Neil Jones

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Dial-up Networking error 721 is a failure to connect.

This problem tends to occur due to failure of the modem synchronising with the local exchange

* Recheck connection settings, as this error can be caused by dialling an incorrect number
* Restart your PC and attempt to reconnect as this can sometimes be caused by a synchronisation problem
* Recreate the Dial-up Connection
* Test the line connectivity by dialling the Internet Dial-Up number directly from your phone handset
* If this problem has been ongoing for a long period an upgrade or repair of the modem drivers is required in case the modem drivers have corrupted.
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#3
boredinsanity

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i see then. thanks a lot! i will check to see if it is the modem..why would this happen though? is it because i hardly use the dial up connection?
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#4
Neil Jones

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How old is the modem? It may have been blasted by a surge up the phone line. Any number of reasons why its stopped working.
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#5
boredinsanity

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well i got my laptop a year ago...can it happen if you download something from the internet?
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#6
Neil Jones

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The reasons are many so I cannot be specific. But its possible, yes.
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