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Rebooting PC and crashing programmes


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#1
Phil C

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Hi

I've been passed in your direction as my machine is cleared of malware but still struggling.

http://www.geekstogo...ts-t169630.html

My machine is randomly either rebooting the PC with no warning (when it restarts I get a message that Windows has recovered from a serious error) or programmes crash and then close when I try to re-launch them.

Any ideas would be very welcome.
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#2
Retired Tech

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Re-install the video card software, Everest will tell you which catd you have, if you do not know

Items in blue which are underlined are clickable to give more information about the process

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on the right for display / video adapter

Look at the manufacturer’s site for the suitable drivers for your Operating System


If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything

Run Everest, click the + next to computer, click sensor, please post whatever temperatures it shows you
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#3
fleamailman

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hi, just curiousity but in event viewer what error message are you getting

to view event viewer
- press the winkey button(looks likes microsoft's flag) and the r button
(runbox appears)
- paste this into slot: eventvwr.msc
(event viewer opens)
-press: enter
- open error massage files

also have not turned off the auto reboot in the system properties
http://home.earthlin...nl/rebootof.htm

if you turn off the auto reboot then up should pop up a BSOD message with a number which will point you in the right direction too

Edited by fleamailman, 17 September 2007 - 07:31 AM.

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#4
Phil C

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Re-install the video card software, Everest will tell you which catd you have, if you do not know

Items in blue which are underlined are clickable to give more information about the process

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on the right for display / video adapter

Look at the manufacturer’s site for the suitable drivers for your Operating System


If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything

Run Everest, click the + next to computer, click sensor, please post whatever temperatures it shows you



Temperatures shown are:

Motherboard 29 °C (84 °F)
CPU 25 °C (77 °F)
Aux 45 °C (113 °F)
ExcelStor Technology J880 36 °C (97 °F)

On the video card, hopefully this is the right info but I'm not sure. Apologies for being a bit thick :whistling:
System is a Ei System 204 -UK with Intel Celeron D356 (does have an integrated Video card). Video adaptor listed by Everest is VIA/S3G UniChrome Pro IGP (32 MB)

Thanks for your help.
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#5
Phil C

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hi, just curiousity but in event viewer what error message are you getting

to view event viewer
- press the winkey button(looks likes microsoft's flag) and the r button
(runbox appears)
- paste this into slot: eventvwr.msc
(event viewer opens)
-press: enter
- open error massage files

also have not turned off the auto reboot in the system properties
http://home.earthlin...nl/rebootof.htm

if you turn off the auto reboot then up should pop up a BSOD message with a number which will point you in the right direction too


I've had lots of errors :whistling: but this was the one listed from the last reboot.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 17/09/2007
Time: 15:52:52
User: N/A
Computer: PHIL
Description:
Error code 00000024, parameter1 001902fe, parameter2 f2eb0d5c, parameter3 f2eb0a58, parameter4 f73a0431.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 32 0000002
0020: 34 20 20 50 61 72 61 6d 4 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 31 39 30 32 66 65 2c 20 1902fe,
0038: 66 32 65 62 30 64 35 63 f2eb0d5c
0040: 2c 20 66 32 65 62 30 61 , f2eb0a
0048: 35 38 2c 20 66 37 33 61 58, f73a
0050: 30 34 33 31 0431
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#6
Retired Tech

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The video card software will be on the motherboard CD if you have that

Temperatures are fine
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#7
Phil C

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Sorry its taken me some time to getback to you but I can't find the CD :) - probably moved in some recent decorating but God knows where I put it!

Is there any way of getting round this?
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#8
Retired Tech

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Can you post what Everest has for the motherboard
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#9
Phil C

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Hope this is right...

Motherboard:
CPU Type Intel Celeron D, 3319 MHz (25 x 133)
Motherboard Name Unknown
Motherboard Chipset VIA P4M800 Pro
System Memory 480 MB
BIOS Type Award (09/21/06)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)
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#10
Retired Tech

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This is for the graphics driver

http://www.viaarena....mp;SubCatID=150
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#11
Phil C

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Ok, I've done that but no joy. Since installing after a few hours calm, I've had 3 crashes - one where I couldn't launch any applications, one where the creen went blue although I could get to some runing appsby Tab/Alt and one where all the icons disappeared and I could only see my wallpaper.

On the fourth reboot, its started to behave itself again - although I haven't had these symptoms before, it's a similar pattern to what was happening before.

Any thoughts would be greatly appreciated. Thanks.

Edited by Phil C, 27 September 2007 - 02:34 AM.

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#12
Retired Tech

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Click this for a guide to using Memtest


Click this to download Memtest


Run it overnight if possible

If the memory tests are fine, then run through this, involved, but will check a few things, if you still get the crashes after this, it would be pointing towards hardware

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

If you do not have an XP CD and are unable to borrow one, run the scan, click skip if it asks for the CD, if it keeps asking, click cancel.

If it kept asking for the XP CD then system files are missing


Click start then run, type chkdsk /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2007 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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#13
Phil C

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Just wanted to say thanks for all your help on this.

Sadly, Memtest produced 401 errors last night so it looks like I'll be buying new hardware this week-end.
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