Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Help with Messengers


  • Please log in to reply

#1
Jiggaman801

Jiggaman801

    Member

  • Member
  • PipPip
  • 11 posts
Hello all, I've searched the forum and spent a week googling the problems before coming back to those who've always helped me in the past.

I can't install any messenger programs (yahoo, MSN, trillian). They all begin to install but then fail when they reach their respective .exe files (i.e. MSN Messenger fails when installing msnmsgr.exe)

I've tried every spyware,malware tools that G2G have recommended and they mostly removed tracking cookies. I'm going to post a hijack this log just in case someone sees something there that I haven't.

I'm running XP on a Dell Latitude D620 with Intel Centrino Duo, 2 GB Ram, 20 GB HD. My company gave me the laptop but the IT guys told me they gave me full admin privliges.

I was able to install both yahoo and MSN at one point but a few days later when I tried to access them it said I don't have permissions to run the programs. Someone told me it was probably Malware so this is when I uninstalled them and now a week later I still can't get them back on. Here are some of the steps I've taken when attempting to reinstall.

-disabled the spyware programs while installing.
-disk cleanup utility
-windows installer cleanup utility
-manually deleted temp directory
-a couple of other steps

Sorry if this is convuluted or not in chronological order but I'm trying my best to get all the facts on here.

Thanks for the help.

Here's the log:

Attached File  HiJackThis_log.txt   11.59KB   74 downloads

Edited by wannabe1, 18 September 2007 - 06:21 PM.

  • 0

Advertisements


#2
Facedown98

Facedown98

    Trusted Tech

  • Technician
  • 2,989 posts
Hi, Jiggaman801 :)

Sadly, your question will not receive the proper attention here...

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
  • 0

#3
Jiggaman801

Jiggaman801

    Member

  • Topic Starter
  • Member
  • PipPip
  • 11 posts
Thanks, I wasn't sure if it was a malware issue which is why I didn't start there. I was thinking it may be something else. The HJT log was posted just in case. Appreciate the help.
  • 0

#4
Facedown98

Facedown98

    Trusted Tech

  • Technician
  • 2,989 posts
Sure thing :)

Don't forget... If that log comes back clean, post back here and let us know --- I'm not closing the topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP