I can't install any messenger programs (yahoo, MSN, trillian). They all begin to install but then fail when they reach their respective .exe files (i.e. MSN Messenger fails when installing msnmsgr.exe)
I've tried every spyware,malware tools that G2G have recommended and they mostly removed tracking cookies. I'm going to post a hijack this log just in case someone sees something there that I haven't.
I'm running XP on a Dell Latitude D620 with Intel Centrino Duo, 2 GB Ram, 20 GB HD. My company gave me the laptop but the IT guys told me they gave me full admin privliges.
I was able to install both yahoo and MSN at one point but a few days later when I tried to access them it said I don't have permissions to run the programs. Someone told me it was probably Malware so this is when I uninstalled them and now a week later I still can't get them back on. Here are some of the steps I've taken when attempting to reinstall.
-disabled the spyware programs while installing.
-disk cleanup utility
-windows installer cleanup utility
-manually deleted temp directory
-a couple of other steps
Sorry if this is convuluted or not in chronological order but I'm trying my best to get all the facts on here.
Thanks for the help.
Here's the log:
HiJackThis_log.txt 11.59KB 74 downloads
Edited by wannabe1, 18 September 2007 - 06:21 PM.