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Internet Explorer 7 could not be installed


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#1
RJ_St_Louis

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I waited till now to download Internet Explorer software but not when I download it I get the error "Internet Explorer 7 Could not be installed". I tried the 4 methods that microsoft suggest. Here is the log of %windir%\ie7.log

0.312: ================================================================================
0.312: 2007/09/19 13:24:07.703 (local)
0.312: c:\591bf46223e048d34525\update\update.exe (version 6.2.29.0)
0.344: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.344: Hotfix started with following command line: /quiet /norestart /er /log:C:\WINDOWS
1.890: IECUSTOM: Scanning for proper registry permissions...
5.656: IECUSTOM: Scanning for proper registry permissions...
5.890: IECUSTOM: Scanning for proper registry permissions...
6.422: IECUSTOM: Unwriteable key HKCR\mailto
6.547: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\mailto
6.625: IECUSTOM: Backing up registry permissions...
6.625: IECUSTOM: Unable to backup DACLs HKLM\SOFTWARE\Classes\mailto
6.625: IECUSTOM: Finished backing up registry permissions...
6.625: IECUSTOM: An error occured verifying registry permissions. ERROR: 0x80070005
6.625: DoInstallation: CustomizeCall Failed: 0x3f5
6.656: IECUSTOM: Restoring registry permissions...
6.656: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Classes\mailto
6.656: IECUSTOM: Unable to restore DACLs HKCR\mailto
6.656: IECUSTOM: Finished restoring registry permissions...
6.656: The configuration registry key could not be written.
6.656: Internet Explorer 7 installation did not complete.
6.656: Update.exe extended error code = 0x3f5

When I use the echo command suggested in Mirosoft method 3. I get the error Windows cannot find "echo".

Using XP with sp2.
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#2
1101doc

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I suggest that you use IE6 to download IE7 and 'save' the file to "My Documents." When the download is complete, double click the 'saved' file to run the IE7 install. This usually works better for some reason.
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#3
RJ_St_Louis

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Well I did as you suggested. Download the upgrade to my hard drive and click it and away it went. For a min I thought it might work since it seemed like it took longer before the same error occured. I looked at the windir ie7 log and it looks identical. Still not working.
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#4
anzenketh

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RJ ST Louis,

6.422: IECUSTOM: Unwriteable key HKCR\mailto
6.547: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\mailto
6.656: The configuration registry key could not be written.
6.656: Update.exe extended error code = 0x3f5


From that log basically you have some problems to where you can not write to a registry key. Often times this is caused by programs preventing registry changes(security programs) or programs changing the rights that are not suppose to.

Have you tried disabling your security software.(antivirus ,anti-spyware tools, zone alarm. )
Are you doing this on an administrator account?
Try creating another administrator account and seeing if it works.
----------------------------------------------------------------------------
Try going though this Microsoft KB article.

http://support.microsoft.com/kb/917925/en-us

See if that helps you any. Pay special attention to Method 2: Reset permissions for any unwriteable registry subkeys
----------------------------------------------------------------------------
One last thing you can try is this

Download the SubInACL tool and install it. By default it will install to c:\Program Files\Windows Resource Kits\Tools

SUBINACL

Go to the Start menu, choose Run, type cmd and click OK
In the cmd window, type cd /d "%ProgramFiles%\Windows Resource Kits\Tools" to change directories to the folder that SubInACL is installed to
Type notepad reset.cmd and click yes to create a new file named reset.cmd in c:\Program Files\Windows Resource Kits\Tools
Copy and paste the following contents into reset.cmd and then save and close it:

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f 
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f 
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f 
subinacl /subdirectories %SystemDrive% /grant=administrators=f 
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f 
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f 
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f 
subinacl /subdirectories %SystemDrive% /grant=system=f


Type reset.cmd and press enter to run the SubInACL tool (you will need to have administrator privileges for this to run correctly). This tool will take several minutes to run
After reset.cmd completes, try to install IE7.

Edited by tuxmaster, 20 September 2007 - 08:55 PM.

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