I hope you can help me with this problem. I'm using the EarthLink MailBox for my e-mail, and it is shutting down every time I open it, once it tries to connect to the internet to send or receive messages. I've been using it for over two years on this computer (and for several months with this hard drive) and it has been just fine. I haven't made any changes that I know of. But as of recently (it first happened halfway through downloading a few e-mails), when I open the mailbox, I get a C++ debug error and it shuts down. My computer is acting normally in every other way, but I can't use my e-mail mailbox on the computer. I can get to the web-based mail, but I need to get to the one on the computer.
I contacted Earthlink support several times - as instructed, I did small things like erase the most recent messages and confirm I didn't have the preview pane open. Then, I uninstalled the mailbox (multiple times) and reinstalled, although I did have the program save the file with my old e-mail and reinstall it, since I can't lose that. I let them remotely control my computer, but there was no real progress. The last person suggested I install Microsoft XML SP2 - (XML parser?). I did that, but it didn't help, so I uninstalled it - I'm not really sure what it is for, so I figured I'd remove it.
This is what it says (I think there might have been some very similar variation too):
Box title says: Microsoft Visual C++ Debug Library.
Message says: "Debug Error!
Program: C:\Program Files\EarthLink MailBox\MailClnt.exe
Abnormal Program Termination
(Press Retry to Debug the Application)"
There are three options: Abort, Retry, and Ignore. Any of them causes the program to automatically shut down.
If I press "Ignore" for example, the same message will come up, but there are no longer the three options - just an "ok" button which shuts the program down.
Please help!!! I don't know what else to try.
Thank you so much.
Sign In
Create Account
