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Trojan?


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#1
Extortion22

Extortion22

    New Member

  • Member
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So on my girlfriends computer, we somehow got what I think is a trojan. Last night a Video Access Codec v1.4 was installed on the computer for who knows what reason. In the morning there was about 10mins worth of pop-ups to close.

The running OS is Windows XP Pro with SP2 installed. I dont know how to get all these running proccesses and other stuff guys post for you, This is my first time posting! :)

When I got to Add/Remove programs I cant remove Video Access Codec v1.4, I get this error message:

"The installer you are tring to use is corrupted or incomplete.
This could be the result of a damaged disk, a failed download or a virus

You my want to contact the author of this installer to obtain a new copy.

It may be possible to skip this checkusing the /NCRC command line switch
(Not Recommended)"


We have alot of things on the hard drive that need to be saved, formatting is not an option at this point. Thanks for looking!
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#2
anzenketh

anzenketh

    BSOD Warrior/Computer Surgeon

  • Technician
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We now need to make certain that this issue is not malware because if we troubleshoot otherwise we may be wasting our time.

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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