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Computer Crashes/Reboots

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Hey! I have a neighbor who has a windows XP computer that crashes and reboots when she checks her email.
She said this just began happening when she got her DSL internet and that it had never done this type of thing before (she was previously using dial-up).
She uses outlook express as an email client.

What are some things I could look for that would cause this type of behavior?
(I do know that generally reboots occure when theres some type of fatal windows error (and you can check the event viewer)... or turn off the restart computer during system failure option.

Any tips on correcting this issue would be usefull. (I don't want to commit to trying to fix it if I really can't.. don't wanna waste her time kinda thing). Thanks for the help!

I do know she also doesn't use a virus scanner, so I was gonna definitely do a virus scan on it (and install AVG).
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Probably the first thing to do is to remove the dial up connection from network services and unintall any software related to dial up that is in Add/Remove Software. That may be trying to run when she makes a network connection and either conflicting with her DSL or using CPU cycles.
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