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ie7 Problem...won't load after upgrade


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#1
Blainer

Blainer

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Hi there!

Here is my ie7 logfile after attempting to install:

1.412: 2007/09/15 12:05:22.384 (local)
1.412: c:\a8da10c12ef103cf53\update\update.exe (version 6.2.29.0)
1.432: Hotfix started with following command line: /quiet /norestart /er
/log:C:\WINDOWS
8.042: IECUSTOM: Scanning for proper registry permissions...
10.535: IECUSTOM: Scanning for proper registry permissions...
11.567: IECUSTOM: Unwriteable key HKCR\DXImageTransform.Intel.Additive
11.617: IECUSTOM: Unwriteable key HKCR\DXImageTransform.Intel.Additive.1
11.627: IECUSTOM: Scanning for proper registry permissions...
12.728: IECUSTOM: Unwriteable key HKCR\DXImageTransform.Intel.Additive
12.738: IECUSTOM: Unwriteable key HKCR\DXImageTransform.Intel.Additive.1
13.009: IECUSTOM: Backing up registry permissions...
13.009: IECUSTOM: Unable to backup DACLs
HKCR\DXImageTransform.Intel.Additive.1
13.009: IECUSTOM: Finished backing up registry permissions...
13.009: IECUSTOM: An error occured verifying registry permissions. ERROR:
0x80070005
13.009: DoInstallation: CustomizeCall Failed: 0x3f5
13.019: IECUSTOM: Restoring registry permissions...
13.019: IECUSTOM: Unable to restore DACLs
HKCR\DXImageTransform.Intel.Additive.1
13.019: IECUSTOM: Unable to restore DACLs
HKCR\DXImageTransform.Intel.Additive
13.019: IECUSTOM: Unable to restore DACLs
HKCR\DXImageTransform.Intel.Additive.1
13.019: IECUSTOM: Unable to restore DACLs
HKCR\DXImageTransform.Intel.Additive
13.019: IECUSTOM: Finished restoring registry permissions...
13.029: The configuration registry key could not be written.
13.059: Internet Explorer 7 installation did not complete.
13.059: Update.exe extended error code = 0x3f5

I have tried using the Install Troubleshooter from MicroSoft, which states to edit the keys (shown underlined) but when I try to access them in REGEDIT, I keep getting an "error while opening key" message. When I right click on the key, the message states that I don't have permission to view the current permissions but I can make permission changes. I then try to add Administrators to allow full control and read permission, click apply, then I get an unable to save permission changes error.

IE has stopped working completely since the install so I'm using Firefox as my browser.

If anyone could offer some advice on my next steps, I'd appreciate your help!
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#2
J0hn

J0hn

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I remember I had this problem before.

Although this isn't recommended to most people, but I still do it. Just don't blame me for corrupting your pc =)

Your next step--I think you can try editing the keys under safe-mode as the administrator. I did that and I remembered that it worked :)

:wave: If that doesn't fix it then try uninstalling and removing everything related to Internet Explorer 7 including files, folders, directories, temporary internet files, your 'prefetch' folder' and even under REGEDIT, reboot if you have to. Make sure your firewall is not blocking the installation and try to install again. Good luck man.

Edited by J0hn, 25 September 2007 - 02:45 PM.

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