"When trying to update a password the return status indicates that the value provided as the current password is not correct."
...and then my machine restarts and tries again, and again. etc.
I do have a boot disk cd. But when I select the "R" option to get to the recovery console it asks for the password. We had no password, when we click enter without a password it tells us incorrect password. It gives us 3 attempts then we have to go back to windows and the same problem. Is there a password we can use to get in? If we try in safe mode the same thing happens as a normal boot. Is there some kind of anti virus boot disk that we can use to get rid of the "Worm" preferably that doesn't use the floppy as the laptop does't have one.