On Sept. 10, 2007 I renewed my virus protection program ZoneLabs Security Suite version 7.0.337.000. I downloaded and installed it. I received a license key and registered it. Yet when I click the Zone Labs Product Information under Support and Update Information icon I am told my subscription has expired and I must renew it. Yet when I click scan it runs a scan. How can I get the subscription expire off the product information screen? I would like to email support but can't find a way to do so. I have emailed them in the past. Does anyone know the tech. support email address? Additionally after installing I was told to click the Windows Security Center icon. When I do under Virus Protection I am told my protection is out of date. How do I correct this?
Additionally I received a new license key and lost it. How do I find out my new license key number? If I find it I maybe able to fix this problem. ZoneLabs support has not responded to my requests for help (I'm still hoping they will) so I am hoping someone here can help me.
I also have a question about Uniblue's Registry Booster 2. I did a download and ran a scan. The scan said I had over 1000 registry errors. It fixed 15 and wanted money to fix the rest. I chose not to send any and to uninstall the program. When I run uninstall I am told the program is running and I have to stop it to uninstall. However I don't know how to stop it from running. Can someone help?
I have run and attached a HJT log for one of your experts to look at if this will help with the problem.
Thanks and I apologize for this convoluted thead,
Edited by sari, 25 September 2007 - 01:19 PM.