I have been searching the internet awhile now and came across your site. I noticed back in June 2007 that another person was receiving help on this same topic, however, I do not have some of the software that person had. I am new to this, so please bare with me if I do not speak appropriately.
Back at the end of June, I contacted DELL because I kept receiving the Bios dump screen (blue screen). I allowed DELL onto my computer, who then went into all types of areas of my computer. DELL could not fix the issue (whatever it was), so they explained to me to do an operating system restore. I did this.
Once it was done I installed the Symantec Antivirus that came with our DELL laptop. The subscription ran out and I tried to remove it to use another antivirus. This is when I noticed that I have no Add/Remove buttons on most of my programs. I have about 14 items on my list that says NORTON next to it among other programs I know nothing about and cannot remove.
I am hoping that someone here is able to help me. I have spent countless hours on the internet trying to find the answers, but am so afriad to contact DELL. I do not want to go through another operating system reinstall. We bought our laptop 2 years ago and it has already had to have 2 operating system restores, along with 2 system restores.
I am sure this may be a problem on my part, but I do not know why.
Could someone please help me to figure out what to do to fix my laptop?
One more thing to add is the Music Match error message that pops up: Shellconhiddenwindow (I believe that is it). How do I get rid of this?
Oh please please help me. I thank you in advance for reading this.