[naeby]

I am attempting to follow the steps required before submitting HJT. Summary is this - one of the user profiles on our computer has issues. The profile does not have administrator rights so I cannot set a new system restore point. I though I could reboot into safe mode and then log in to said profile as the administrator. however when I reboot into safe mode the only user profiles I see are the ones that already have administrator priviledges...I feel like an idiot here...HELP please!

renee

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Howdy:

XP Pro or XP Home?

If XP Pro, press ctrl-alt-delete at the login screen to get to the System Admin account.

Murray

[Murray S.]

Howdy:

XP Pro or XP Home?

If XP Pro, press ctrl-alt-delete at the login screen to get to the System Admin account.

Murray

[naeby]

xp home

[Murray S.]

Is this your system or someone else's?

Murray

[naeby]

It's mine - and the profile in question is my daughters

[Murray S.]

How many users on the system? I assume your daughters account is a "Limited access" account?

Murray

[naeby]

There are 5 users on the system, two with limited access. and yes hers is limited

[Murray S.]

A "System Restore Point" affects everything NOT just the user that sets it.

So, you only see three users when you boot into Safe Mode?

Murray

[naeby]

yes i only see three users

[Murray S.]

Okay.. I want you to go into Windows Explorer.

Now, click on the "+" sign beside My Computer, then on the "+" sign beside "Local Disk (C:) and then on the "+" sign beside "Documents and Settings".

Is there an "Administrators" account there?

Murray

[naeby]

Yes there is an Administrator account there.

[Murray S.]

Okay.. I use XP Pro so not quite sure what the Logon in Safe Mode looks like. Is it something like a normal logon?

Murray