I had various malware, spyware, viruses etc. and wasn't able to get rid of all of them after following the Geeks to go general to do list, so I removed windows xp service pack 2 in order to reinstall from the Dell OEM cd.
It wouldn't let me reformat from the normal screen, so I went into safe mode to reinstall. However, my installation keeps on getting interrupted and it cycles through in safe mode where I get a pop up saying it has to be in normal mode in order to reinstall. And I do not know how to cancel this installation or get out of this loop. There was a previous article from someone that had a similar problem, however, when I boot from the CD, and try to recover or start a new installation, I get the message that there is no hard drive at all:
Set up did not find any hard disk drives installed in your computer. And the only option is to quit.
When I retry to continue to upgrade from the CD boot up, after it copies the files into the windows installation and reboots again, i get the blue screen with the following :
If i turn it on and let it continue with the installation that was interrupted, I will get the bad_pool_caller
with the last error code as
and sometimes it is 0xe19be69c
As for it not reading the hard drive, I've opened the tower and pushed every connector in that I could find--it had not been open previously.
Please help me out. Oh, when i F8 it and try to use a configuration that worked--it goes into the windows installation, normal mode goes to the blue screen... if there's anything else I need to tell you, please let me know.