[coltsfan]

I'm trying to upgrade my AOL to 9.0 Everytime I try to download the screen goes blank and then comes back on saying a fatal exception has occured in 0028:D1FAAO22 in VXD MPFBOCKS(01) + 00012CF2 Anyone out there give me some guidance here? Thanks in advance

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try rebooting your computer, make sure no other windows are open and then try upgrading AOL...any other problems on your computer do you see? does your system meet aol 9.0 requirements?

[Hemal]

try rebooting your computer, make sure no other windows are open and then try upgrading AOL...any other problems on your computer do you see? does your system meet aol 9.0 requirements?

[coltsfan]

Thanks Soxrok for the quick response. I have tried rebooting the computer and that does not help. I had 9.0 on here once before but my wife at the time didn't like it and deleted it. So I am stuck with the real old 4.0 version. Any other suggestions? I'm pretty much a computer illiterate. Thanks again

[gerryf]

Do you have McAfee Personal Firewall? Uninstall it, install AOL, then reinstall and update McAfee Personal Firewall

[coltsfan]

Thanks gerryf, that was it. Because of your help I now my daughter thinks that I'm a genius. Thanks you so much for your help!

[gerryf]

always thrilled to help a fellow parent continue the illusion we know more than our kids!