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program won't remove spyware [CLOSED] HELP!!!!!

#1 Hillflower

  • Group: Member
  • Posts: 2
  • Joined: 08-October 07

  Posted 12 October 2007 - 12:37 PM

Panda program you guys recommended doesn't remove the infections it detects unless you buy the program. So here are the infections please advise how to remove. I've been waiting to hear back but nothing so far and other posts that have come after me have been responded to.


Thank you
Heather



Panda Active Scan log
Incident Status Location

Spyware:Cookie/Target Not disinfected C:\Documents and Settings\Heather.PC315417827683\Application Data\Netscape\NSB\Profiles\2008gz3n.default\cookies.txt[.target.com/]
Spyware:Cookie/Go Not disinfected C:\Documents and Settings\Heather.PC315417827683\Application Data\Netscape\NSB\Profiles\2008gz3n.default\cookies.txt[.go.com/]
Spyware:Cookie/Humanclick Not disinfected C:\Documents and Settings\Heather.PC315417827683\Application Data\Netscape\NSB\Profiles\2008gz3n.default\cookies.txt[hc2.humanclick.com/]
Spyware:Cookie/Humanclick Not disinfected C:\Documents and Settings\Heather.PC315417827683\Application Data\Netscape\NSB\Profiles\2008gz3n.default\cookies.txt[hc2.humanclick.com/hc/33391640]
Spyware:Spyware/PeoplePC Not disinfected C:\Program Files\Online Services\PeoplePC\ISP5900\Dll\RAS.DLL

#2 racenutalways

  • Group: Retired Staff
  • Posts: 1,641
  • Joined: 31-October 06

Posted 17 October 2007 - 11:11 AM

Hi hillflower, sorry about the late reply, your Panda log shows mostly cookies, Spybot and AdAware would take care of those, are you experiencing any problems? We use Panda as a scanning tool only then we remove the entries manually. The only file you want to delete here is;
C:\Program Files\Online Services\PeoplePC\ISP5900\Dll\RAS.DLL

If you post a HijackThis report I can take a look at it and make sure you disease free. :)

#3 racenutalways

  • Group: Retired Staff
  • Posts: 1,641
  • Joined: 31-October 06

Posted 03 November 2007 - 11:15 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.

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