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Firefox: Trouble Viewing Videos


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#1
molo221

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I am using Firefox 2 with Windows XP Pro. I am having trouble viewing some (not all) videos on the Internet. When I click “play” to start the video, “Looking up ad.doubleclick.net…” shows up on the status bar and the video does not play.

If I switch to IE 7, the same video plays fine. I have checked the system requirements given by the websites where I have encountered this problem and see no reason the videos shouldn’t work.

Is this a browser issue…spyware…or something else? Can it be fixed?

Thank you!
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#2
Johanna

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What kind of ad blocker software do you have? Have you tried turning it off to see if the video would play? Doubleclick probably isn't causing your system to hang, but something set to stop Doubleclick might be.
Johanna
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#3
molo221

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Thank you for responding to my post! When I first posted, I had Norton Internet Security 2007 installed and running. I have now uninstalled it and ran a special tool that is supposed to remove any files not removed with the uninstall. I also did a registry cleanup and rebooted....and I'm left with the same problem.

As far as I know, I have no ad block programs. Are there any particular settings I should check in Firefox? I realize I could just use IE, but I much prefer Firefox and would prefer to find a solution.

Could it be a problem with Windows Media Player? Or a problem with Shockwave? I recently upgraded to the newest Shockwave (version--9.something). I mention Shockwave because I have long used a puzzle site which uses Shockwave, and it no longer works either.

If it matters, I run Spyware Doctor and Webroot Spy Sweeper periodically.

Thank you!
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#4
molo221

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This problem appears to be resolved. I will post a final update in the morning.

After I uninstalled Norton Internet Security I downloaded Avast anti-virus and did a full scan. It found a problem related to Windows Media Player. Although it couldn't repair it, it must have done something because everything has been working since then! And, my computer is running noticeably faster!

:)
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#5
molo221

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Problem RESOLVED!
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