Fortunately, the programs (Firefox, Outlook Express, etc) seem to be functioning correctly (except that some of his e-mail folders are missing - I assume they're still on his C: drive and can be found through the 'maintenance' feature of the OE 'tools' option).
Before I attempt to repopulate his desktop with the program icons from the All Programs list (or the Program Files folder) ... is there anyone who has run into this situation? If so, what did you do? And/or, can I expect the Desktop folder to be intact and there's maybe a problem in the Registry.
Edited by 911pchelp, 19 October 2007 - 09:11 PM.