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outlook 2000 problem

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Quick question!
I've got XP and Outlook 2003 sending emails to a mate with XP and Outlook 2000 but he can't access my emails. It will lock up his Outlook and he has to access the emails on the server only. This is also stopping any other emails from other people getting through until my emails are removed from his server.
Does anyone know how we can fix this?
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