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Unable to install or uninstall Firefox


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#1
mlwjackson

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Several weeks ago I attempted to update to Firefox 2.0.07. Something happened during the installation process. Now my system says that 2.0.07 is installed but when I attempt to start it I get the message"The program must close to allow a previous installation attempt to complete. Please restart."
However, restarting does not complete the process and I am not able to uninstall from the Add/Remove software function in control panel.

Does anyone have a suggestion? Am I going to need a third party unistaller to finish this?
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#2
mlwjackson

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I forgot to say, I am running XP Pro SP2.
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#3
Major Payne

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Not sure if any of these will help, but try deleting all the Firefox folders from Program Files and reinstalling FF again.

May be a Registry problem, too, and the old Registry keys after you delete FF folders may need to be removed using CCleaner. Ensure you make a Registry backup and a Restore Point. Should always do a Restore Point when DLing/Installing new programs anyway.

Not sure if this works either, but try before doing the above to go to FF's folder from Start>Programs and see if it will load ok in FF's Safe mode.

Ron
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#4
mlwjackson

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Thank you for the suggestion of using CCleaner. I do have it on another pc but seldom use it. I downloaded it did analysis and found some registry entries related to Mozilla that were apparently not deleted during the uninstall. Following creating a restore point I deleted those files only AND IT FIXED THE PROBLEM! :)

Thanks a great deal.
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