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Please Help! [CLOSED]


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#1
Krippler

Krippler

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I also have an "Explorer.EXE - Appliaction Error" message.

"The instruction at "0x01de3a6a" referenced memory at "0x0000000c". The memory could not be "read".

I received this on a IBM Laptop, running Windows 2000.

Can someone please help me with this?

I've tried searching the web for an answer, however with no success.

Thanks in advance,

Krippler <_<
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#2
ditto

ditto

    - i pwn n00bs -

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Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

ditto
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#3
Krippler

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Thanks for the help, Ok here it is:

Logfile of HijackThis v1.95.0
Scan saved at 1:20:31 PM, on 6/3/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\SAFEGUARD\SGEASY\SGECTL.EXE
C:\WINNT\system32\ibmpmsvc.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\Ati2evxx.exe
C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\WINNT\System32\QCONSVC.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Network Associates\VirusScan\VsStat.exe
C:\Program Files\Network Associates\VirusScan\Vshwin32.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\Avconsol.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_GUI.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\WINNT\system32\RunDll32.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\WINNT\AGRSMMSG.exe
C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\WINNT\system32\PRPCUI.exe
C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe
C:\SAFEGUARD\SGEASY\ECVIEW.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\PrintKey2000\Printkey2000.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\WINNT\explorer.exe
C:\Documents and Settings\jc7459\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page=http://www.google.ca/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer=ftp=www-proxy:8080;gopher=www-proxy:8080;http=www-proxy:8080;https=www-proxy:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride=*.sandvik.com;<local>
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page=C:\WINNT\system32\blank.htm
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [TPKMAPMN] C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [PRPCMonitor] PRPCUI.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [QCTray] C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe
O4 - HKLM\..\Run: [EDWizard] C:\SAFEGUARD\SGEASY\EDWIZARD.EXE as
O4 - HKLM\..\Run: [SgeEcView] C:\SAFEGUARD\SGEASY\ECVIEW.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKCU\..\Run: [msmc] C:\WINNT\system32\msmc.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ca.sandvik.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{C217EBC0-546C-4F83-B8E7-EC22F5F114C7}: Domain = ca.sandvik.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{D344B44B-6985-487A-83FB-25EC09DDD7EE}: Domain = ca.sandvik.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ca.sandvik.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ca.sandvik.com,us.sandvik.com,sandvik.com,
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ca.sandvik.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = ca.sandvik.com,us.sandvik.com,sandvik.com,
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ca.sandvik.com,us.sandvik.com,sandvik.com,



Thanks again,

Krippler <_<
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#4
ditto

ditto

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Hey Krippler,

Please download these to programs and run them.

Using Ad-aware: Open Ad-Aware and use the Check for updates now link. Download and accept the latest reference file. When finished click the Start button. When done scanning, the Abort button will change to Next. Click the Next button. Right-click in the Scanning Results window and click "Select all objects". Then click the "Next" button and confirm that you want to delete the selected entries.

Using Spybot S&D: Download and install. Start Spybot S&D using the "Spybot-S&D (easy mode)" link from your Start menu . Click the Search for updates button, if any are found then click the Download Updates button. After all updates are downloaded, click the Check for problems button. When the scan is complete, place a check next to anything marked in red, then click the Fix selected problems button. You may need to run Spybot S&D multiple times to remove all infections.


CLICK HERE to download Ad-aware
CLICK HERE to download Spybot S&D

Reboot and reply back with a new log when finished.

ditto
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#5
Krippler

Krippler

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Thanks Ditto,

I have completed what you suggested, here is the new log:

Logfile of HijackThis v1.95.0
Scan saved at 2:05:31 PM, on 6/4/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\SAFEGUARD\SGEASY\SGECTL.EXE
C:\WINNT\system32\ibmpmsvc.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\Ati2evxx.exe
C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\WINNT\System32\QCONSVC.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Network Associates\VirusScan\VsStat.exe
C:\Program Files\Network Associates\VirusScan\Vshwin32.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\Avconsol.exe
C:\WINNT\Explorer.EXE
C:\Program Files\CheckPoint\SecuRemote\bin\SR_GUI.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\WINNT\system32\RunDll32.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\WINNT\AGRSMMSG.exe
C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\WINNT\system32\PRPCUI.exe
C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe
C:\SAFEGUARD\SGEASY\ECVIEW.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\PrintKey2000\Printkey2000.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Documents and Settings\jc7459\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer=https=www-proxy:8080;http=www-proxy:8080;ftp=www-proxy:8080;gopher=www-proxy:8080;
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride=*.sandvik.com;<local>
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page=C:\WINNT\system32\blank.htm
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [TPKMAPMN] C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [PRPCMonitor] PRPCUI.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [QCTray] C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe
O4 - HKLM\..\Run: [EDWizard] C:\SAFEGUARD\SGEASY\EDWIZARD.EXE as
O4 - HKLM\..\Run: [SgeEcView] C:\SAFEGUARD\SGEASY\ECVIEW.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ca.sandvik.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{C217EBC0-546C-4F83-B8E7-EC22F5F114C7}: Domain = ca.sandvik.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{D344B44B-6985-487A-83FB-25EC09DDD7EE}: Domain = ca.sandvik.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ca.sandvik.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ca.sandvik.com,us.sandvik.com,sandvik.com,
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ca.sandvik.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = ca.sandvik.com,us.sandvik.com,sandvik.com,
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ca.sandvik.com,us.sandvik.com,sandvik.com,


I have not seen the message pop up again, I'll give it a couple days, with some more usage.

THANKS A MILLION for your help Ditto!

Take care, I will be back with more problems I'm sure!

Thanks again!

Krippler <_<
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#6
Kat

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