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need trojan help


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#1
staygroovy

staygroovy

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Hello,
I'm new to this forum, but looking for some help in regards to getting rid of a trojan. This is what it says when avast comes up with it, C:\windows\system32\drivers\cnprov.sys. Ran avast and spybot S&D multiple times but avast still comes up with it. This thing is driving me nuts, any suggestion would be helpful. Thanks
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#2
staygroovy

staygroovy

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here is my hijackthis file. trying to get rid of a pesty trojan. HELP!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:31:54 PM, on 10/20/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\spoo1sv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\UStorSrv.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\keyhook.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Phoenix Technologies\cME\Guard\Guard.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\CyberLink\Power2Go\Power2GoExpress.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\PhnxCDSvr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\sistray.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\Program Files\SpywareBot\SpywareBot.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.averatec.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://client.jogo.c...msearch-en.html
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.averatec.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
R3 - URLSearchHook: SrchspHook Class - {22F86F33-9CBB-49a8-BB12-CDBE51B4C294} - C:\PROGRA~1\OCINS\srchsp.dll (file missing)
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Info cache - {385AB8C6-FB22-4D17-8834-064E2BA0A6F0} - C:\Documents and Settings\All Users\Application Data\Microsoft\PCTools\pctools.dll (file missing)
O2 - BHO: Invoke Class - {42A3A616-FF3C-4713-A5C2-4F1B566CEF51} - C:\WINDOWS\system32\4f71.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\common\yiesrvc.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RestoreIT!] "C:\Program Files\Phoenix Technologies\cME\RPro\ XP\VBPTASK.EXE" VBStart
O4 - HKLM\..\Run: [Eval] "C:\Program Files\Phoenix Technologies\cME\RPro\Eval\Eval.exe"
O4 - HKLM\..\Run: [Guard] "C:\Program Files\Phoenix Technologies\cME\Guard\Guard.exe" /background
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [IdnSvr] C:\Program Files\OCINS\idnsvr.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [masqform.exe] C:\Program Files\PureEdge\Viewer 6.5\masqform.exe -RunOnce
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Power2GoExpress] "C:\Program Files\CyberLink\Power2Go\Power2GoExpress.exe" /Startup
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [SpywareBot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
O4 - Startup: HOTLLAMA Update Check.lnk = C:\Program Files\HOTLLAMA MEDIA\Player\WiseUpdt.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O8 - Extra context menu item: &Access Internet Keyword - C:\Program Files\OCINS\cnrbtn.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.averatec.com
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper20073151.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.mi...b?1183935564031
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Phoenix VCD Service (PhnxVCDService) - Phoenix Technologies Ltd. - C:\WINDOWS\system32\PhnxCDSvr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Windows Management PrintSystem (spoo1sv) - Unknown owner - C:\WINDOWS\SYSTEM32\spoo1sv.exe
O23 - Service: UStorage Server Service - OTi - C:\WINDOWS\system32\UStorSrv.exe

--
End of file - 9383 bytes
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#3
greyknight17

greyknight17

    Malware Expert

  • Visiting Consultant
  • 16,560 posts
Welcome to GTG.

Please do not post duplicate topics. Merged...

Please print the below instructions or copy them to Notepad.

Download ATF Cleaner at http://www.atribune..../click.php?id=1
Double-click ATF-Cleaner.exe to run the program. Under Main choose Select All
Click the Empty Selected button.

If you use the Firefox browser click Firefox at the top and choose Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use the Opera browser click 'Opera' at the top and choose 'Select All'
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.


Restart your computer and boot into Safe Mode (if you don't know how, go to http://www.bleepingc...showtutorial=61 ). Make sure to close any internet browsers that may still be open.

Uninstall the following via the Add/Remove Panel (Start->Settings->Control Panel->Add/Remove Programs) if found:

SpywareBot
OCINS


Run a scan in HijackThis. Check each of the following if they still exist and hit 'Fix Checked' after you checked the last one:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://client.jogo.c...msearch-en.html
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: SrchspHook Class - {22F86F33-9CBB-49a8-BB12-CDBE51B4C294} - C:\PROGRA~1\OCINS\srchsp.dll (file missing)
O2 - BHO: Info cache - {385AB8C6-FB22-4D17-8834-064E2BA0A6F0} - C:\Documents and Settings\All Users\Application Data\Microsoft\PCTools\pctools.dll (file missing)
O2 - BHO: Invoke Class - {42A3A616-FF3C-4713-A5C2-4F1B566CEF51} - C:\WINDOWS\system32\4f71.dll
O4 - HKLM\..\Run: [IdnSvr] C:\Program Files\OCINS\idnsvr.exe
O4 - HKCU\..\Run: [SpywareBot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
O8 - Extra context menu item: &Access Internet Keyword - C:\Program Files\OCINS\cnrbtn.html
O23 - Service: Windows Management PrintSystem (spoo1sv) - Unknown owner - C:\WINDOWS\SYSTEM32\spoo1sv.exe


Go to Start->Run and type in notepad and hit OK. Then copy and paste the following into Notepad:

sc stop spoo1sv
sc delete spoo1sv
del delete.bat


Save the file as "delete.bat". Make sure to save it with the quotes. Double click on it.


Locate the following Files/Folders and delete them if they exist (if no location given, just do a search for them):

C:\Documents and Settings\All Users\Application Data\Microsoft\PCTools\
C:\WINDOWS\system32\4f71.dll
C:\Program Files\SpywareBot\
C:\Program Files\OCINS\
C:\windows\system32\drivers\cnprov.sys
C:\WINDOWS\SYSTEM32\spoo1sv.exe


Restart. Perform an online scan with Internet Explorer at Panda ActiveScan http://www.pandasoft.../activescan.htm

* Click on 'Scan your PC' button. There should be a popup - if you have a pop-up blocker, make sure it's not blocking it.
* Click 'Check Now' & a pop-up window will appear.
* Enter your Country, State and E-mail Address & click 'Scan Now' - begin downloading Panda's ActiveX controls (8 MB size).
* Begin the scan by selecting My Computer.
* If it finds any malware, it will offer you a report. Ignore any entry it finds (since it wants you to buy the program for removal) as we will address this later.
* Click on see report. Then click Save report.
* Post that log in your next reply along with a new HijackThis log.
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