[jonezi]

I am as frustrated as could be. I have done the live sessions with the people at Norton, given them control of my computer, and a half hour later, they direct me to the generic help page full of tips that didn't work the first time. I have tried Ad-aware and AVG, but nothing will update. It always tells me that server isn't responding or just that the operation failed. Any ideas of what could be the problem? This only started a month ago and the computer is getting exponentially slower. Help me please!

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jonezi,

Are there other sites you can't access, or only this one? The fact that your computer is getting slower also leads me to believe you could have viruses or other malware on your pc, and I think you should get it checked out.

Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post a hijackthis log in THE MALWARE FORUM forum.
(Posting HiJack This logs in any other forum other than the malware forum is forbidden. If you post an HJT log in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post HJT logs in the malware forum)

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

sari

[sari]

jonezi,

Are there other sites you can't access, or only this one? The fact that your computer is getting slower also leads me to believe you could have viruses or other malware on your pc, and I think you should get it checked out.

Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post a hijackthis log in THE MALWARE FORUM forum.
(Posting HiJack This logs in any other forum other than the malware forum is forbidden. If you post an HJT log in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post HJT logs in the malware forum)

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

sari