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Trojan.zonebac, symantec can't remove


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#1
CourtatLawSchool

CourtatLawSchool

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Hi, Please help!

I run a full scheduled virus scan weekly, and an abbreviated scan daily. For the past two days, it has been saying that I am infected with a Trojan.Zonebac virus. A couple of times there were only 1-3 infected files, but today it said there were 7. Symantec says it quarantines the files, but when I try to delete them it says that it cannot perform that action. I don't know where these viruses keep coming from. It appears to get rid of the files, and then they come back, but in different files.

Please help, thank you!
Courtney
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#2
dsenette

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post a hijackthis log in THE MALWARE FORUM forum.
(Posting HiJack This logs in any other forum other than the malware forum is forbidden. If you post an HJT log in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post HJT logs in the malware forum)

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread..
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#3
CourtatLawSchool

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Thank you! I apologize for posting in the wrong forum.

Appreciate your help :)
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