[Phredie]

When I go to; Start, Search, the area above the little dog is blank. I am unable to use the Windows XP Professional search cababilities on all five of my users, Administror, Users #1, #2, #3, and #4. I have read and followed Malware Cleaning Guide. After the AVG anti-spyware scan in the safe mode I tried to save the report and received a "No Report Available" message. I was also unable to run the Online - Panda Activescan. I would click on the "Scan Now" button and nothing would happen. Prior to following the Malware Cleaning Guide I have tried several of the steps posted on several sites but to no avail. I hope someone will be able to help. Phredie

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 HiJackThis_log.txt   32.91KB   105 downloads

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Sorry Phreddie, but HijackThis logs must only be posted here:
http://www.geekstogo...o-Here-f37.html

This is to ensure you get sound advice only from trained malware staff who know how to read the logs.

Anyhow, your problem may not be malware related (note, I said 'may' not).
Read this Microsoft page : http://support.micro...om/?kbid=831430

[pip22]

Sorry Phreddie, but HijackThis logs must only be posted here:
http://www.geekstogo...o-Here-f37.html

This is to ensure you get sound advice only from trained malware staff who know how to read the logs.

Anyhow, your problem may not be malware related (note, I said 'may' not).
Read this Microsoft page : http://support.micro...om/?kbid=831430

[Phredie]

pip22

Thanks for your help. I have not yet been able to correct my problem. When I follow the first set of instructions given at the Microsoft link that you provided, I am able to use the search feature as user #4. It does not work when I'm logged on as the Administrator (me.). When I use the first set of instructions, as the Administrator, I receive the following message, "DllRegister Server in jscript.dll failed. Return code wa 0X8004005". The same is true for the vbscript.dll. When I then follow the second set of instruction at the Mcrosoft link, I can not find the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{f414c260-6ac0-11cf-b6d1-00aa00bbbb58}\InprocServer32. The second key: ...{414c261.... is there but not the first one. The first one is there when I log in as user #4. I'm unsure as to what I should do. Do I create the key or locate it somewhere such as the xp cd?

I appreciate your help.

Phredie