First I noticed my bluetooth was not functioning or noticed by the HP wireless assistant. The tray icon is consistently blue with a red middle. When I right click it it says "BLUETOOTH DEVICE NOT FOUND" and I also cannot open its utility. I have been through all of the troubleshooting and advice found by searching google as well as contacting and utilizing support from HP, microsoft, intel, and widcomm. I have spent over 20 hours trying to solve this problem and even more with the next. In the past I have utilized and transfered pictures and ringtones to and from my phone with this laptops bluetooth.
Also, I used to hook my s-video out to any TV and be able to play movies and games using the Intel Media Graphics Accelerator's Graphics Property utility where there are about 4 devices listed. In the past before the service, there were listed: Notebook, Television, Projector, and Dual Display. Now there is only one, Notebook. I have also gone through microsoft, intel and HP for this problem with no resolve. Also the s-vid out is right next to a USB jack and the USB jack does not work. The USB is one of 3 located in 3 corners of the laptop base, the other 2 work.
I have also updated everything on the computer as well as the BIOS, after which both features were still not visible in the BIOS.
I have no doubt this is a hardware issue. Because I did not find these issues until two months after the service, Brandsmart only allows one month to bring it back and refused free service. I am in college. My funds are tight and being without my laptop at this time in the semester is not a reasonable situation. With direction I am very handy with computers and taking things apart. Does anyone know about these issues and/or how to fix them?
Edited by frostygt2, 30 October 2007 - 06:54 PM.