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Help! Red Light! Scanner Error


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#1
rscagle

rscagle

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I can print, but I cannot copy or scan. I have a little, solid red light and an error message as follows:

"Scanner error--------See your documentation and call service if necessary."

I lost a lot of original installation cds in an accident, so I can't just re-install the Smart Panel. I have un-installed and re-installed the two files from epson.com.

I contacted Epson via email. Their response was to contact a service rep. Big surprise.

I somehow lost the Smart Panel while cleaning up old files, shortcuts, etc. I think I might not have recognized that Seiko meant Epson. Oh well, I still have a problem. I also tried Restore. No luck.

I have searched and searched for a Smart Panel driver, but I cannot find one. I think I just need a good driver. Well, what do I know. ha.

Any help or suggestions would be greatly appreciated as I really need to copy something, and IT'S DRIVING ME NUTS.
Sincerely, R.
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#2
shard92

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have you unplugged the scanner both from power and the computer.
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#3
rscagle

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Yes, I did as you suggested, but it made no difference.
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#4
peter99

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Epson Smart Panel 3.5 Upgrade $9.95

For Epson Smart Panel upgrade users only! (Windows Version)

UK

http://uk.newsoft.eu...t.asp?recNo=162

USA

http://www.newsoftin...oductid=NAI0038
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#5
rscagle

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It does not support my version, which is 5.40--thanks. If you are absolutely sure about which one would work, let me know!
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